Functioning Testing Analyst (Manual and Automated)

JOB TITLE: Functioning Testing Analyst (Manual and Automated)
JOB LOCATION: Syracuse, NY (Hybrid onsite once per month for meetings)
WAGE RANGE*: $60-66/hr. (depending on experience)
JOB NUMBER: NGGJP00017821

JOB DESCRIPTION:

Functioning Testing Analyst

Job Purpose
The Functional Testing Analyst is responsible for comprehensive testing of our new Kraken Customer platform and its internal and external service integrations. This platform provides the company with utility customer accounting functions (billing, payments, collections), meter data management, customer relationship management, and customer interaction services. Testing will assure functional completeness, quality, accuracy, reliability, compliance, and security of the new platform.
The functional testing analyst will support the application delivery team by analyzing requirements, creating detailed test cases, executing both manual and automated tests, reporting results, and facilitating resolution of identified functional defects. Through these testing activities, the functional testing analyst contributes to the delivery of robust solutions and continuous improvement of the company's core customer management services.

Key Accountabilities

Analyze system requirements and create detailed, comprehensive, and well-structured test cases.
Participate in test planning, design, and review sessions.
Assist in the preparation and management of test environments and test data.
Executing both manual and automated testing.
Identify, document, and monitor software defects through resolution. Work closely with the Application Delivery team (Client and Kraken) to effectively communicate defects and validate corrections.
Collaborate with colleagues and stakeholders to ensure that established compliance, control, and service quality standards are achieved.
Develop and maintain test documentation, including test plans, scripts, and summary reports.
Contribute to continuous improvement initiatives related to testing processes and methodologies.
Ensure adherence to company policies, security standards, and regulatory compliance during all testing activities.

Required Qualifications and Experience

Proven experience in software testing, including both manual and automated approaches. Experience with test planning, design, execution, and reporting is essential.
Familiarity with testing tools and frameworks ( such as Selenium, JUnit, or similar), and an understanding of test automation concepts. Ability to work with multiple test environments, manage testing data, and perform troubleshooting.
Ability to create and maintain test documentation, including test cases, scripts, and summary reports.
Capable of analyzing system requirements, identifying test scenarios, and developing comprehensive and well-structured test cases.
Effective communication and collaboration skills necessary to work closely with the Application Delivery team (Client and Kraken), supporting defect resolution and validation of corrections.
Knowledge of company policies, security standards, and regulatory requirements. Commitment to ensuring compliance in all testing activities.
Willingness to contribute to testing methodology and process enhancements, and to participate in initiatives that drive organizational excellence.
Ability to thrive in a dynamic and fast-paced environment, adapting to new challenges and technologies.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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