Our associates celebrate lives. We celebrate our associates.
Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
Job Responsibilities
• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures • Adheres to all Company and Regulatory requirements • Cares for the deceased in a respectful manner while performing a variety of tasks which may include: • Removals and transfers • Lifting of deceased human remains • Dressing and casketing • Coordinating and assisting with funeral service and visitation • Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families • Setting of chairs and the removal, proper care and storage of these items • Removals and transfers • Assists with funeral services by: • Coordinating the parking of cars • Ushering • Driving funeral vehicles • Assisting at chapel and church services • Assisting at the cemetery • Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families • Setting up chairs and the removing, properly caring for and storing of these items • Participating at special functions • Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: • Documentation • Stationery • Information on insurance, health benefits and pension • Pre-arrangements for next of kin • Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry • Assists with general office duties such as preparing reports as needed • Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management • Answering phones, preparing reports as necessary and participating in staff meetings • Performs other duties as assigned
Minimum Requirements
Education Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Valid state driver's license with an acceptable driving record required to operate company owned vehicles
Experience Typically requires 6 months of previous work experience in a customer service role
Knowledge, Skills and Abilities Good driving record and valid driver's license
Previous customer service and/or sales experience would be a definite asset
Knowledge of computers and some software would be an asset, or willingness to learn
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Detail oriented
Professional and team player
Work Conditions
Work Environment Work indoors and outdoors during all seasons and weather conditions
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Work Postures Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
Work Hours Working beyond "standard" hours as the need arises
Travel up to 25%
Postal Code: 33063-4552
Category (Portal Searching): Operations
Job Location: US-FL - Margate