Administrative Skills, Calculators, Communication Skills, Computer Software, Corporate Policies, Customer Support/Service, Detail Oriented, Driver's License, Establish Priorities, High School Diploma, Internet Search, Manual Dexterity, Multitasking, Organizational Skills, Problem Solving Skills, Professional Services, Regulatory Requirements, Reporting Skills, Resolve Customer Issues, Sales, Team Player, Telephone Skills, Training Program, Vehicle Driving, Willing to Travel
Our associates celebrate lives. We celebrate our associates.
Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.
Job Responsibilities
Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
Adheres to all Company and Regulatory requirements
Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
Removals and transfers
Lifting of deceased human remains
Dressing and casketing
Coordinating and assisting with funeral service and visitation
Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting of chairs and the removal, proper care and storage of these items
Removals and transfers
Assists with funeral services by:
Coordinating the parking of cars
Ushering
Driving funeral vehicles
Assisting at chapel and church services
Assisting at the cemetery
Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
Setting up chairs and the removing, properly caring for and storing of these items
Participating at special functions
Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
Documentation
Stationery
Information on insurance, health benefits and pension,
Pre-arrangements for next of kin
Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
Assists with general office duties such as preparing reports as needed
Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
Answering phones, preparing reports as necessary and participating in staff meetings
Performs other duties as assigned
Minimum Requirements
Education
- High School diploma or general equivalency degree (or diploma)
- Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science
Experience
- Typically requires 6 months of previous work experience in a customer service role
Knowledge, Skills and Abilities
- Good driving record and valid driver's license
- Previous customer service and/or sales experience would be a definite asset
- Knowledge of computers and some software would be an asset, or willingness to learn
- Above average communication skills
- High level of compassion and integrity
- Problem solving skills
- Ability to multi task and set priorities
- Detail oriented
- Professional and team player
Work CONDITIONS
Work Environment
- Work indoors and outdoors during all seasons and weather conditions
- Limited amount of local and/or multiple location traveling required
- Professional Dress is required when in contact with families
Work Postures
- Frequent, continuous periods of time standing, up 6 hours per day
- Sitting continuously for many hours per day, up to 6 hours per day
- Climbing stairs to access buildings frequently
Physical Demands
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
- Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds
Work Hours
- Working beyond "standard" hours as the need arises
- Travel up to 25%
Postal Code: 96819
Category (Portal Searching): Operations
Job Location: US-HI - Honolulu
S
Service Corporation International
We're more than North America's largest provider of funeral, cremation and cemetery services. We are mothers, fathers, sisters, brothers, sons and daughters who are devoted to the communities where we live and work. We are more than 20,000 dedicated individuals who provide caring assistance to families in need, honor veterans and public servants and deliver lifesaving programs to help keep children and seniors safe. We operate under the umbrella of the Dignity Memorial network of 1,800 funeral homes and cemeteries. Dignity Memorial providers care for more than 300,000 families each year and understand the importance of thoughtful, personalized arrangements. We believe creating meaningful ways to pay tribute to a loved one begins with compassion and is shaped by the understanding that each life is truly unique. For us, there is no greater responsibility than honoring and preserving the story of one's life.
10,000 employees or more
Health Care and Social Assistance