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Services Manager
The Services Manager is responsible for providing the highest quality of service to our clients and their families while managing day-to-day operations and stimulating business growth. The Services Manager will lead team members to provide exceptional customer service, while building community relations to expand the location's business.
Job Responsibilities
• Direct and control the operational activities of the location, providing products and services allied to the cremation arrangements, memorialization and / or disposition of the deceased. • Major objectives are to provide the highest quality services and products, to satisfy the need of any client family, to maximize budgeted profit plans for the location, and maintain a positive employee relations atmosphere.
• Select, train and motivate location staff to assure that they create and maintain a premier level of client family satisfaction. • Supervise or schedule staffing requirements to provide personnel for making arrangement with client families, direction of funeral, memorial or other service for client families. • Coordinate with other Location Managers to achieve maximum utilization of resources and cost efficiencies.
Key Performance Indicators
• Ensure that staff members understand location goals, policies and procedures. • Practice and promote teamwork among location staff. • Ensure services are conducted in a manner that exceeds the expectations of our client families. • Maintain the building and grounds to assure cleanliness at all times and implements corrective action when the same is not accomplished.
Community Involvement
• Participate in community, civic or fraternal organizations as a part of the local promotional efforts of the Company. • Achieve the location's annual financial and marketing goals while assuring that the location's operating practices comply with appropriate regulations and Company policies.
Other Responsibilities
• Other responsibilities as needed.
Minimum Requirements
Education: Bachelor's Degree Preferred and completion of a diploma training program at a college or technical school specializing in Funeral Services
Certification/License: Appropriate state Funeral Director Licensure is required
Experience: At least 2 years of managerial experience or 5 years of industry experience
Knowledge, Skills and Abilities: High level of compassion and integrity Problem-solving skills Ability to multi-task and set priorities High level understanding of all competitors and the demographic patterns influencing location business and market share In-depth knowledge of market environment and competitive pricing Must understand how to analyze financial reports to determine actions necessary to maintain or improve the location's performance
Work Conditions
When considering the work hours associated with this job, the following factors may apply:
• Work Environment: Work indoors and outdoors during all seasons and weather conditions • Limited amount of local and/or multiple location traveling required • Business Professional Dress is required when in contact with families • Work Postures: Frequent, continuous periods of time standing, up 6 hours per day • Sitting continuously for many hours per day, up to 6 hours per day • Climbing stairs to access buildings frequently • Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage • Move, push and pull up to 25 lbs
Work Hours
Operations hours are Monday to Friday, 8:00 AM to 5:00 PM. (Business hours may vary per location and state)
Job Location
US-NV - Reno
Postal Code
89502
Category (Portal Searching)
Operations
Job Category
Portal Searching: Operations