Analysis Skills, Continuous Improvement, Crisis Management, Cross-Functional, Customer Support/Service, IBM Product Family, Incident Management, Law Enforcement, Leadership, Performance Analysis, Performance Management, Performance Metrics, Process Improvement, Reporting Dashboards, Sales Presentation, Security Analysis, Security Monitoring, Service Delivery, Supplier Relationship Management (SRM), Vendor/Supplier Relations
Key Responsibilities
Fusion Center Operations & Monitoring
- Lead 24/7 Fusion Center operations
- Direct monitoring, detection, triage, and escalation of events through Genetec, AMAG, Everbridge and other analytic tools
- Optimize alerting and reduce false positives
Incident Management & Crisis Response
- Serve as escalation leader for major incidents
- Coordinate real-time response across stakeholders
- Lead crisis response, exercises, and after-action reviews
Intelligence Integration & Threat Analysis
- Integrate multiple data sources, interfacing with intelligence and security professionals
- Monitor emerging threats and conduct gap assessments
Technology, Systems & Innovation
- Oversee monitoring platforms and security technologies
- Manage vendor relationships and system performance
- Drive technology improvements and innovation
Program Governance & Performance Management
- Develop KPIs, dashboards, and performance metrics for reporting and analysis
- Ensure audit readiness and governance compliance
- Drive continuous improvement initiatives
Stakeholder Engagement & Executive Interface
- Engage cross-functional stakeholders and leadership
- Deliver executive briefings and operational reports
- Support client visits and presentations
Vendor, Partner & External Coordination
- Manage vendor relationships regarding service delivery, contract execution
- Coordinate with law enforcement and external partners
People Leadership & Operational Culture
- Lead multi-disciplinary team of IBM and vendor resources
- Oversee training, recruitment, and readiness programs
- Foster accountability and collaboration
I
International Business Machines Corp
At IBM, you don’t need a degree to shape the future. Just bring your skills—and your passion. To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate.
Not just to do something better, but to attempt things you've never thought possible. To lead in this new era of technology and solve some of the world's most challenging problems. Let’s get to work.
10,000 employees or more
http://www-03.ibm.com/employment/us/