Benefits
401k 401k matching Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Training & development Tuition assistance
Program Director Work Crew Community-Based Day Supports
Location Springfield MA Salary Range 50-52k See Pay Structure Below Schedule Monday-Friday 8a-4p
Position Summary
At ServiceNet's Work Crew Community Based Day Supports (CBDS) program we are committed to supporting adults with developmental disabilities to build independence confidence and real-world skills in their communities. Using Positive Behavior Support (PBS) strategies and a person-centered approach our staff work collaboratively to create empowering environments that grow with the needs and goals of those we serve.
As Program Director you will lead the daily operations of the Work Crew CBDS Program ensuring high-quality service delivery regulatory compliance and strong staff leadership - while fostering a culture of respect creativity and personal growth. This role requires active RBT certification as a condition of employment.
Key Responsibilities
Program Leadership & Operations Support the successful launch of the CBDS program including site setup hiring and staff training. Ensure ongoing compliance with DDS licensing CBDS regulations and all documentation standards. Lead teach and model best practices for staff using PBS strategies and behavior support frameworks. Oversee daily scheduling staffing ratios and program structure across Work-Focused and Life Skills-Focused tracks. Coordinate coverage during staff absences. Organize and lead regular program staff meetings. Perform additional duties as assigned by the Director of Operations.
RBT Responsibilities Guide Behavioral Support & Training - Coach train and support program staff in behavior plan implementation clinical protocols and best practices serving as a liaison with the clinical team and families. Ensure Clinical Quality & Data Integrity - Collect review and maintain accurate behavioral data and clinical documentation while supporting staff in proper data-collection practices. Support ISPs & Risk Management - Participate in ISP development assist with assessments and crisis planning and respond to behavioral incidents using approved interventions and reporting procedures. Maintain Ethical & Regulatory Compliance - Adhere to RBT ethical standards supervision and scope-of-practice requirements and ensure program operations meet all clinical regulatory and documentation expectations.
ISP & Clinical Collaboration Contribute actively to ISP reviews treatment team meetings and individualized planning including goals behavior plans and safety plans. Maintain agency certifications and documentation standards.
Qualifications
Required RBT certification required or willingness to obtain within 30 days of hire. Ability to maintain RBT ethics and supervision requirements. MAP PAB C CPR First Aid certifications required or willingness to obtain upon hire. Minimum of a High School Diploma or GED. Experience working with individuals with developmental disabilities autism or complex behavioral needs. Supervisory or management experience preferred. Valid drivers license with a clean driving record. Strong communication organizational and computer skills. Ability to pass CORI and background checks.
Preferred Associates degree in a related field. 2-3 years of experience supporting individuals with developmental disabilities or complex behavioral needs. Experience in CBDS day program or community-based services. Familiarity with DDS regulations HSCIS documentation and data-based decision-making.
Compensation
Salary 50k - 52k RBT Differential 2.40/hr when RBT certified MAP Differential 2.00/hr when MAP certified
Benefits
Generous PTO time-off package. Comprehensive health and dental insurance plans. Life insurance and long-term disability insurance. 403b retirement plan. Tuition remission for eligible classes. Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance. Opportunities for career development and advancement. And much more
Learn more about ServiceNet https://www.servicenet.org
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or veteran status.
Compensation 50000.00 - 52000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges developmental disabilities brain injuries homelessness and more. We offer great benefits room to grow and plenty of rewarding opportunities. We'd love for you to join us.
At ServiceNet you will make a real difference. Whether you're working in residential direct care clinical care peer support or other valuable roles you'll be part of a compassionate team dedicated to supporting our community.
And with over 3000 employees and over 100 programs across western Massachusetts we're confident there's a role that's the right fit for you.