Futures Client Solutions & Onboarding Rep

Futures Client Solutions & Onboarding Rep

Chicago – Onsite

About The Role:

As part of our Americas Client Solutions team, where you'll drive client success through proactive support, strong relationship management, and sharp analytics-building strategic partnerships and streamlining operations.

What You'll Do:

• Operate in a cross-functional, collaborative environment to support account management.
• Build strong relationships with internal teams and clients, ensuring a seamless onboarding process and client journey.
• Address trade, commission, fee, and brokerage discrepancies with technical expertise and root cause analysis.
• Act as the primary point of contact for client requests and escalations.
• Partner with stakeholders to drive process improvements and implement effective controls.

What We're Looking For:

• 3+ years of experience in client onboarding roles.
• Strong knowledge of Futures, Options, and major exchanges.
• Solid understanding of the clearing process.
• Advanced Excel skills, including formulas and data analysis.
• Experience onboarding institutional accounts and managing related projects.
• Proven ability to build relationships and influence stakeholders.
• Highly organized, detail-oriented, with excellent communication skills.
• Committed to the highest standards of personal and professional integrity.

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