FWS FG Computer Support Technician

This position is only open to current Pacific University Students

Computer Support Technician provides first-level technical support to students, faculty, and staff. This position involves troubleshooting common account issues, computer hardware and software issues, providing technical guidance, and assisting users with technology-related questions. The successful candidate will possess strong problem-solving skills, customer service abilities, and a willingness to learn new technologies.

• Provide in-person, and phone support to users experiencing technical difficulties.
• Troubleshoot and resolve common computer hardware and software issues.
• Assist users with account setup, password resets.
• Assist users in reporting incidents via the Pacific services portal.
• Maintain a clean and organized work environment.
• Be a willing and receptive learner.

Core Competencies Gained Through the Computer Support technician role,

• Strong interpersonal and communication skills.
• Basic understanding of computer hardware and software.
• Ability to learn new technologies quickly.
• Excellent customer service skills.
• Ability to work independently and as part of a team.

This position lasts from September to the end of the undergraduate academic calendar in May.

Supervisor name: Bill Carrigan.

Recruiter Name: Bill Carrigan

Email: carrigaw@pacificu.edu

Wage rate: $16.80

• Punctual and consistent.
• Enrolled as a full-time student at Pacific University.
• Willingness to work with users in person and over the phone.
• Interest in learning the basics of computer hardware and software.
• Ability to learn new technologies.
• Desire to learn customer service skills.