FWS Mail Room Assistant

This position is only open to current OPT Pacific University Students

Mailroom Student Employee - Forest Grove Campus

Location: Forest Grove Campus Mailroom

Wage Rate: $16.80 per hour

Length of Employment: Academic year position (August-May), with potential summer employment based on department needs and student availability.

Supervisor: Nick Gray, Mailroom Supervisor

Recruiter Contact: Nick Gray - nicolaus.gray@pacificu.edu

Position Summary

The Mailroom Student Employee provides essential support for daily mailroom operations at Pacific University's Forest Grove campus. This position assists with receiving, processing, organizing, and distributing mail and packages for students, faculty, staff, and university departments.

Student employees play an important role in ensuring accurate package handling, maintaining an organized mailroom environment, and providing excellent customer service to the Pacific University community. This position requires strong attention to detail, reliability, professionalism, and the ability to work independently in a fast-paced environment.

Essential Duties and Responsibilities

• Receive, sort, and organize incoming mail and packages from USPS, UPS, FedEx, Amazon, and other carriers.
• Process incoming packages by accurately entering information into mailroom tracking systems.
• Assist students, faculty, staff, and campus departments with package pickup, mail questions, and general mailroom services.
• Verify identification and follow established procedures for secure package release.
• Organize and maintain package storage areas to ensure accurate and efficient retrieval.
• Deliver mail and packages to designated campus departments as needed.
• Assist with outgoing mail and shipping services, including preparing packages, labels, and shipping materials.
• Handle confidential and sensitive mail appropriately.
• Maintain a clean, safe, and organized workspace.
• Follow mailroom procedures, safety guidelines, and university policies.
• Provide professional and friendly customer service to students, employees, and campus visitors.
• Assist with increased mail and package volume during orientation, move-in, and the beginning and end of academic terms.
• Perform other duties and special projects as assigned.

Required Qualifications

• Must be a currently enrolled Pacific University student.
• Ability to work independently and effectively as part of a team.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively.
• Dependable, punctual, and responsible work habits.
• Ability to lift, carry, and move packages of various sizes and weights.
• Ability to communicate professionally with students, faculty, staff, and campus partners.

Skills and Competencies

• Strong customer service skills and a willingness to assist others.
• Reliable and accountable.
• Detail-oriented with strong organizational skills.
• Positive attitude and professional demeanor.
• Ability to adapt and remain productive in a busy environment.
• Strong verbal communication skills.
• Ability to follow procedures and maintain accuracy with mail and package handling.

Work Environment

This position works in a busy mailroom environment where employees may spend significant time standing, walking, sorting, organizing, lifting, and assisting customers. Work volume increases during high-demand periods such as orientation, move-in, and the beginning and end of academic terms.

Student employees must be comfortable working in a team-oriented environment while providing accurate, efficient, and customer-focused service to the Pacific University community.

Preferred Qualifications

• Previous customer service, office, warehouse, or shipping experience.
• Experience handling confidential information.
• Familiarity with computers and basic data entry.
• Ability to learn and follow established procedures quickly.