GA DBHDD Service Delivery Business Analyst

Short Description:
Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.

Complete Description:
Must be LOCAL to METRO ATLANTA

Position Summary


The Service Delivery Business Analyst is responsible
for analyzing business operations, developing process improvements, maintaining
operational governance, managing reporting and metrics, conducting inventory
and billing reconciliations, and supporting quality assurance initiatives for
Telecommunications and Network Services. This role serves as the primary
liaison between business operations, vendors, and technical teams to improve
service delivery and operational efficiency.


Key Responsibilities


Business Analysis



- Conduct enterprise-wide business analysis
for Telecommunications and Network Services.

- Identify operational inefficiencies and
recommend improvements.

- Gather, document, and analyze business
requirements.

- Develop recommendations for service
optimization.


Process Engineering & Governance



- Develop and document operational
procedures and standards.

- Create and maintain process workflows and
service delivery documentation.

- Establish governance controls and
compliance measures.

- Monitor adherence to operational
processes


Inventory & Financial Reconciliation



- Reconcile telecommunications and data
service inventories against vendor billing.

- Identify unused services and recommend
cost-saving opportunities.

- Validate asset inventories against asset
management systems.




- Support
invoice auditing and billing accuracy initiatives.



Reporting & Analytics



- Develop centralized reporting for:


- Service Catalog Requests

- Incident Management

- Project Metrics

- Asset Inventories

- Telecommunications Usage

- Vendor Performance


- Create dashboards and executive-level
reports.

- Analyze trends and provide
recommendations.


Quality Assurance



- Develop and manage quality assurance
programs.

- Monitor operational performance metrics.

- Identify service improvement
opportunities.

- Conduct process compliance reviews.


Issue Management



- Collect, consolidate, and manage
operational issues.

- Facilitate issue resolution with vendors
and internal stakeholders.

- Track corrective actions and follow-up
activities.

- Maintain issue and risk registers.


Continuous Improvement



- Assist with process improvement
initiatives.

- Develop operational efficiencies and
automation opportunities.

- Support organizational change management
activities.


Qualifications



- Bachelor s degree in business
administration, Information Systems, Information Technology, or related
field.

- 5+ years of business analysis, process
improvement, or operational management experience.

- Experience with telecommunications,
networking, or IT service management.

- Strong reporting, analytics, and process
documentation skills.

- Experience with ServiceNow, asset
management, and vendor billing analysis.