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GA DBHDD Service Delivery Business Analyst

Advanced American Technologies, Inc

West Tower 6th FloorAtlanta, GA

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JOB DETAILS
SKILLS
Analysis Skills, Asset Management, Auditing, Automation, Billing, Business Administration, Business Analysis, Business Operations, Change Management, Continuous Improvement, Corrective Action, Customer Retention/Renewal, Customer/Client Research, Documentation, Funding, IT Service Management (ITSM), Incident Management, Information Technology & Information Systems, Inventory Management, Maintain Compliance, Metrics, Network Performance/Analysis, Operational Audit, Operational Improvement, Operational Strategy, Operations Management, Operations Planning, Operations Processes, Performance Analysis, Performance Metrics, Problem Solving Skills, Procedure Development, Process Development, Process Engineering, Process Improvement, Quality Assurance, Quality Management, Reconciliation, Reporting Dashboards, Reporting Skills, Requirements Management, Risk, Service Delivery, ServiceNow, Systems Administration/Management, Telecommunications, Training/Teaching, Trend Analysis, Vendor/Supplier Evaluation
LOCATION
West Tower 6th FloorAtlanta, GA
POSTED
3 days ago
Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.

Must be LOCAL to METRO ATLANTA

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.

Key Responsibilities

Business Analysis

  • Conduct enterprise-wide business analysis for Telecommunications and Network Services.
  • Identify operational inefficiencies and recommend improvements.
  • Gather, document, and analyze business requirements.
  • Develop recommendations for service optimization.

Process Engineering & Governance

  • Develop and document operational procedures and standards.
  • Create and maintain process workflows and service delivery documentation.
  • Establish governance controls and compliance measures.
  • Monitor adherence to operational processes

Inventory & Financial Reconciliation

  • Reconcile telecommunications and data service inventories against vendor billing.
  • Identify unused services and recommend cost-saving opportunities.
  • Validate asset inventories against asset management systems.
  • Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

  • Develop centralized reporting for:
    • Service Catalog Requests
    • Incident Management
    • Project Metrics
    • Asset Inventories
    • Telecommunications Usage
    • Vendor Performance
  • Create dashboards and executive-level reports.
  • Analyze trends and provide recommendations.

Quality Assurance

  • Develop and manage quality assurance programs.
  • Monitor operational performance metrics.
  • Identify service improvement opportunities.
  • Conduct process compliance reviews.

Issue Management

  • Collect, consolidate, and manage operational issues.
  • Facilitate issue resolution with vendors and internal stakeholders.
  • Track corrective actions and follow-up activities.
  • Maintain issue and risk registers.

Continuous Improvement

  • Assist with process improvement initiatives.
  • Develop operational efficiencies and automation opportunities.
  • Support organizational change management activities.

Qualifications

  • Bachelor s degree in business administration, Information Systems, Information Technology, or related field.
  • 5+ years of business analysis, process improvement, or operational management experience.
  • Experience with telecommunications, networking, or IT service management.
  • Strong reporting, analytics, and process documentation skills.
  • Experience with ServiceNow, asset management, and vendor billing analysis.


Required/Desired Skills
SkillRequired /DesiredAmountof Experience
Bachelor s degree in business administration, Information Systems, Information Technology, or related field. Required0
Business analysis, process improvement, or operational management experienceRequired5Years
Experience with telecommunications, networking, or IT service managementRequired5Years
Experience with ServiceNow, asset management, and vendor billing analysis.Required5Years

Questions
No.Question
Question1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2What is your candidate's email address?
Question3If selected for engagement, your candidate's hourly Pay Rate $$.$$ must be at least $$.$$? Your candidate can be paid more; however, the hourly SRP Rate $$.$$ cannot exceed $$.$$? Do you agree to these requirements?
Question4The maximum mark-up for this engagement s SRP Rate $$.$$ is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?
Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question6If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client's selection date? Do you agree to this requirement?
Question7HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

About the Company

A

Advanced American Technologies, Inc

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