Cloud Applications, Cloud Computing, Communication Skills, Computer Hardware, Computer Systems, Customer Support/Service, Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Management of Information Systems/Technology (MIS), On Site Support, Operating Systems, Operational Improvement, Printers, ServiceNow, Software Administration, Systems Administration/Management, Technical Support, Time Management
**Professional certification (e.g., A+, Network+, Cloud+ or equivalent) ***
Maintaining cost-efficient, scalable cloud environments for the organization.
Designing, building, and maintaining internal cloud applications for the organization.
Making hardware and software recommendations for the organization, based on needs of the project and organization.
Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
Looking for ways to improve operations within company to digitize common tasks.
Assists other members of the IT Infrastructure team.
Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
Minimum Qualifications:
OR
OR
2-3+ years providing IT support and management experience
Experience with using ServiceNow.
Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
Experience with resolving TCP/IP network issues.
Proven problem-solving skills.