GA DDS IT Support Specialist 3

TekWissen LLC

Conyers, GA

JOB DETAILS
SALARY
$25–$25
SKILLS
Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Best Practices, Business Processes, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Systems, Customer Service Software, Customer Support/Service, Desktop Administration, Desktop Hardware, Diversity, Emerging Technology, Google Chrome Browser, Identify Issues, Incident Management, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Management of Information Systems/Technology (MIS), Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Operational Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing, Workforce Management
LOCATION
Conyers, GA
POSTED
1 day ago

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Job Title:GA DDS IT Support Specialist 3
Location: Conyers, GA 30013
Duration:11 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
Short Description:
  • Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.
Duties and Responsibilities:
  • This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).
  • Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences.
  • This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies
Specific Duties Include:
  • Maintaining cost-efficient, scalable cloud environments for the organization.
  • Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
  • Designing, building, and maintaining internal cloud applications for the organization.
  • Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
  • Making hardware and software recommendations for the organization, based on needs of the project and organization.
  • Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
  • Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
  • Provides customer support in supporting software, configurations, and business submission processes.
  • Looking for ways to improve operations within company to digitize common tasks.
  • Keeping data leakage and downtime to an absolute minimum.
  • Assists other members of the IT Infrastructure team.
  • Monitors ticket activities and provide escalation when needed.
  • Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
  • May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.
Minimum Qualifications:
  • Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience.(OR)
  • Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience.(OR)
  • One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
Competencies Needed:
  • 2-3+ years providing IT support and management experience
  • Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
  • Experience with using ServiceNow.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Excellent communication and interpersonal skills are essential.
  • Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
  • Must have the ability to detect emerging trends and make recommendations for change.
  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
  • Display current knowledge of technologies (computer systems, mobile devices, and technology products).
  • Experience with resolving TCP/IP network issues.
  • Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
  • Proven problem-solving skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/