GA DDS IT Support Specialist 3

Management Information System User SupportUnder direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.Required/Desired SkillsBachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software - Required - 0Knowledge of basic network troubleshooting. - Required - 3 YearsKnowledge of Microsoft Windows Active Directory – Domain Name Service and Dynamic Host Configuration Protocol. - Required - 2 YearsExperience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software - Required - 2 YearsKnowledge of Microsoft Active Directory local and group policy. - Required - 2 YearsProfessional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION - Required - 0Experience with using ServiceNow - Required - 2 YearsExperience with resolving TCP/IP network issues - Required - 2 YearsExperience in automation and provisioning technologies, such as AWS CLI and Terraform - Required - 2 YearsQuestionsNo. - QuestionQuestion1 - Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2 - Please list candidate's email address.Question3 - Candidate must be paid AT LEAST $25.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $33.75. Do you accept this requirement?Question4 - The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5 - This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6 - The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7 - Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely.