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Gainsight Administrator

Protingent

San Francisco, CA

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JOB DETAILS
SALARY
$45–$50 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Automation, Best Practices, Business Analysis, Business Model, Business Processes, Business Skills, Communication Skills, Contract Management, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Data Analysis, Data Quality, Data Structures, Detail Oriented, Identify Issues, Leadership, Metrics, Operational Audit, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Reporting Dashboards, Requirements Management, Risk, Sales Qualification, Salesforce.com, Semantic Reasoner, Software as a Service (SaaS), Support Documentation, System Integration (SI), Systems Administration/Management, User Interface/Experience (UI/UX), Writing Skills
LOCATION
San Francisco, CA
POSTED
1 day ago
Job Title: Gainsight Administrator

Position Description: Protingent Staffing has an exciting contract Gainsight Administrator with our client located in San Francisco Bay Area.

Job Description:
  • As a member of the Customer Success Operations team, you will collaborate cross-functionally to translate Customer Success strategy into system configurations, business rules, and automated processes.
  • You will ensure Gainsight and integrated systems are configured according to best practices, operate efficiently, and support subscription customers throughout their lifecycle.
  • This role blends systems administration, business process design, and ongoing platform optimization.

Job Responsibilities:
  • Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations.
  • Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations.
  • Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking.
  • Design and maintain business rules that analyze customer data and trigger proactive engagement.
  • Support rollout and documentation of Customer Success processes.
  • Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration.
  • Monitor system performance, data integrity, and user activity; recommend and implement improvements.
  • Stay current on Gainsight releases and evaluate opportunities to adopt new features.

Job Qualifications:
  • 2+ years of experience as a Gainsight Administrator.
  • Hands-on experience with Gainsight (administrator or advanced end-user experience).
  • Experience working with Salesforce or similar CRM systems, including understanding core data structures.
  • Ability to translate business requirements into technical system configurations and workflows.
  • Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
  • Strong analytical thinking, attention to detail, and problem-solving skills.
  • Experience working cross-functionally and managing projects independently.
  • Excellent written and verbal communication skills.
Nice To Have:
  • 2–5 years of experience in Customer Success Operations, business analysis, or a related field.
  • CRM administration experience or certification.
  • Experience supporting SaaS or subscription-based business models.
  • Experience designing or refining customer health scoring frameworks.
  • Experience in reporting, dashboards, or data analysis.
  • Exposure to system integrations and automation tools.
  • Experience interacting with senior leadership or presenting operational insights.

Job Details:
  • Job Type: Contract
  • Pay Range: $45-$50 an hour.
  • Location: San Francisco Bay Area (Remote).

Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.

About Protingent: Protingent is an Award-Winning provider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.

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