Accidental Death and Dismemberment (AD&D), Adobe Product Family, Bakery, Bartending, Communication Skills, Computer Skills, Customer Support/Service, Documentation, Fast Food, Hospitality and Tourism, Insurance, Leadership, Microsoft Excel, Microsoft Word, People Management, Presentation/Verbal Skills, Sales, Telephone Skills, Up-Selling, Waitressing, Writing Skills
Return to Search Gallery Host Hyatt Place Hyatt Place Chicago/Itasca US - IL - ItascaPosted: Aug 18, 2025
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Job Overview
As a Gallery Host, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.
Ideal Candidate
The ideal candidate will:
Have one year of hotel, customer service and/or sales experience.
- Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.
Responsibilities
As a Gallery Host, you will be responsible for:
- Registering guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; preparing for group check-ins, check-outs, and VIP arrivals.
- Greets, registers, and assigns rooms to guests.
- Answering phone in a prompt, efficient, and friendly manner.
- Being responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms.
- Responding quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
- Using creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
- Completing daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
- Providing a professional image at all times through appearance and dress.
Benefits for Full Time Employees
- Medical, Dental, and Vision Coverage
- 401K retirement plan
- Short and Long-Term Disability Income*
- Term Life and AD&D Insurance
- Vacation PTO & Holiday/Sick PTO
- Employee Assistance Program
Note: Other duties as assigned by supervisor or management
Apply
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