We are located in Downtown Seattle! Copy & paste the link below to learn more about our company and the open position!
https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing
THE ROLE:
Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day!
Game Guides at The Escape Game will lead guests through our escape rooms \u2013 thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.
Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG's software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.
HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
\u25cf Embodying our mission, vision, and values during every shift
\u25cf Leading groups of 2-12 in fun, friendly conversation
\u25cf Collecting information and making meaningful connections with guests
\u25cf Enthusiastically explaining TEG games and products
\u25cf Using Game Guide software to monitor games and assist guests
\u25cf Using HMI (Human-Machine Interface) to operate our games
\u25cf Giving a recap of the experience in the outro
\u25cf Ensuring operational excellence on shift by:
\u25cb Ensuring game components function properly
\u25cb Using setup sheets to accurately reset games
\u25cb Cleaning games and TEG's facility
\u25cb Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
\u25cb Restocking inventory
\u25cb Completing necessary reports
\u25cf Immediately and graciously resolving service failures
\u25cf Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
\u25cf Flexible availability. This role will works nights, weekends, and/or holidays.
\u25cf Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
\u25cf Must be able to use small tools and strong magnets when resetting our games.
\u25cf Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
\u25cf Excellent communication skills when speaking with our guests.
\u25cf Align with TEG's Uniform Standards.
BENEFITS FOR FULL TIME TEAM MEMBERS