Game Support Agent

Lingo Staffing

Austin, TX(remote)

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JOB DETAILS

SALARY

SKILLS

Communication Skills, Customer Support/Service, Documentation, English Language, Massively Multiplayer Online (MMO) Games, Mobile Games, Needs Assessment, Online Chat, Operating Systems, Presentation/Verbal Skills, RPG Programming Language, Social Media, Typing

LOCATION

Austin, TX

POSTED

2 days ago

Lingo Staffing is seeking a Game Support Member who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Member, you will be the first point of contact for players.

Hours: Day shift
Pay rate:$12/hr
This position is fully remote
Details:
· Resolve player concerns.
· Supports game players via email, forums, chat, ingame and social media channels.
· Identify player needs, clarify information, research every issue, and provide solutions and/or alternatives
· Give accurate and real-time responses to player inquiries via email and live chat
· Keep accurate detailed notes per intake
· Offer inputs and player behavior insights based on interactions to Support team
· Escalate issues to appropriate teams when necessary
Qualifications:
· Knowledge and passion for games and mobile games (especially MMO, RPG) is a must
· Experience using various Operating Systems and documenting tools
· Excellent typing speed, verbal and spoken English skills
· Good comprehension and documentation skills
· Ability to maintain poise and a professional attitude during periods of high complaint volume
· Ability to communicate effectively and professionally with others, from customers to coworkers

#INDRR

About the Company

Lingo Staffing

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