Gameday Service Representative (Part-Time, Seasonal)

Reports To: Manager, Gameday Ticket ServiceDirect Reports: NoneFLSA Status: Non-exemptApplication Deadline: RollingWork Location: Caesars Superdome, Smoothie King Center, and Pontchartrain Center

Our Mission and Your ImpactThe New Orleans Saints and Pelicans proudly represent both the NFL and NBA, using our platform to uplift the Gulf Coast and create lasting community impact. Rooted in the vibrant spirit of New Orleans, we celebrate diversity, embrace culture, and unite people through the power of sports. Guided by our core values-community, teamwork, celebrating individuality, people first, integrity, and excellence-we foster an inclusive culture and seek people who share these values to help strengthen the bond between our teams and the city we call home.

Position SummaryWe're looking for customer-oriented, passionate, and engaging Gameday Service Representatives to join our teams!

What You'll Be Doing / Responsibilities

Provide assistance to season ticket holders and fans requesting ADA/accessible seating within the Caesars Superdome and Smoothie King CenterAssist with execution and distribution of Pelicans and Saints promotional giveaways at main stadium entrances on gamedaysAssist group sales department with execution of Pelicans and Saints group giveaways on gamedaysEngage with season ticket holders and fans to provide an elevated customer experienceProvide customer service to fans at our ticket box offices at both stadiumsAssist with set-up and take down of sales and service ticket areasAssist with pre-game and post-game on and off court season ticket holder assets and events at games such as happy hours, chalk talks, VIP warmups, and post-game group photosAssist as needed with other departments gameday needsEmbrace the values of: work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports businessAssist with the execution of Pelicans Crest and Crown Rewards Program on gamedays

What You'll Bring:

Must be able to work all 42 Pelicans home games and 10 Saints home games., including any additional home post-season games for either team (View Pelicans schedule here; View Saints schedule here)Willingness to work Laketown Squadron home gamesWillingness to work up to 5-10 nongame day Saints and Pelicans EventsMust have a strong teamwork mentality and truly enjoy helping others be successfulExceptional customer service skillsMust be self-motivated, organized and be able to solve problems in real-timeMust be comfortable in a faced paced environment and respond well to changes in directionMust be a positive, friendly personality with patience to handle many customer interactions on gamenightsMust be able to stand for at least 5 hours per gamedayFlexibility to work various hours including nights, holidays, and weekendsMust be able to lift and move around items that can weigh up to 25 pounds

All Candidates Should Have:

Commitment to community and a people-first mindsetStrong teamwork and collaboration skillsAbility to celebrate individuality and value diverse perspectivesHigh integrity and a proactive, solutions-oriented "winning" mindset