GAP Processor

The Guaranteed Asset Protection (GAP) Processor is responsible for coordinating all GAP related activities examines and adjusts GAP files. To perform this job successfully, an individual must be a proactive team player with a focus on excellent customer service and customer satisfaction. The position requires the individual to be detail oriented and organized in addition to experience utilizing a computer database.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Calculate benefit amounts in accordance with GAP contract addendum terms and conditions
• Review insurance valuation reports to ensure accuracy
• Run NADA valuation reports on loss vehicles
• Field incoming calls to open new GAP files
• Field phone calls from lenders, customers and client dealerships
• Obtain, prepare and analyze documentation for processing of GAP files
• Maintain positive customer relationships through a courteous and professional demeanor
• Accurately identify, index, and record receipt of documents
• Provide customers, lenders and other partners the status of GAP files
• Ensure consumer understanding of the GAP process and required documentation
• Draft written correspondence related to GAP requests
• Must be highly organized, detail oriented and maintain confidentiality at all times
• Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
• Ability to effectively present information and respond to questions
• Exceptional customer service and people skills
• Superior problem-solving ability and ability to work with minimal supervision while exercising sound and independent judgment
• Must be able to sit for long periods of time, bend, stoop and lift to 25 lbs.
• Special projects as assigned by immediate supervisor
• High School diploma or GED
• Prefer 2 years' experience working in a call center or the automotive dealership industry
• Ability to adapt to a constantly changing, fast paced environment
• Must have strong conflict resolution skills
• Proficient working knowledge of computers and email in addition to Microsoft Word and Excel applications
• Excellent customer service and people skills
• Must be able to adhere to and follow Company policy, procedures and applicable laws for compliance
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skill
• Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
• Must be able to type 25- 30 words per minute accurately