Accurate DoorGarage Door Sales and Service Advisor

Location: Aurora, IL

Work Location: Field-based service position serving the Chicagoland area

Open Doors. Earn Trust. Finish Strong.

Accurate Door is creating a destination workplace within the garage door industry. We are a family-centered, technology-forward company that believes excellent service begins with great people, clear expectations, and continuous development. We are seeking a Garage Door Sales and Service Advisor who can pair mechanical ability with strong communication skills and help homeowners feel confident in the solutions they select.

At Accurate Door, CARE stands for Create a Remarkable Experience, and that standard guides how we serve our customers and support one another every day.

This is not a "just fix it and leave" type of role. You will diagnose problems, explain options in a clear and professional way, complete high-quality repairs, and deliver a positive customer experience from the first conversation through the finished job. This position is a great fit for someone who is personable, coachable, mechanically inclined, and motivated by craftsmanship, customer service, and performance-based earning potential.

Key Responsibilities

• Run residential garage door service and repair calls in the field
• Perform thorough inspections of garage door systems and identify safety, reliability, and performance concerns
• Communicate findings clearly and present appropriate repair or replacement options
• Complete repairs and installations cleanly, efficiently, and correctly
• Offer maintenance plans when they are a good fit for the customer
• Create positive customer experiences that lead to reviews, referrals, and repeat business
• Document completed work accurately and communicate effectively with the office team

Qualifications

• Strong customer-facing skills and high emotional intelligence
• Mechanical aptitude; garage door experience is helpful but not required
  
• Confidence in discussing solutions and pricing without using a pushy sales approach
• Comfortable being evaluated on performance, quality, and customer outcomes
• Valid driver's license and clean driving record
• Must be able to pass a background check after a conditional offer, if required for the role

Pay and Benefits

• W-2 employment
• Full-time schedule; rotating on-call and Saturday coverage required
• $60,000 - $100,000 depending on experience
• Base pay starts at $25.00 per hour, with additional earning opportunities through performance-based bonuses and commissions
• Some technicians currently earn the equivalent of approximately $35-$40 per hour, including incentive pay; higher earnings are based on performance
• Weekly pay
• 401(k) with company match
• Medical, dental, and vision insurance
• The company covers 100% of employee health insurance premiums
• HSA contribution
• PTO
• Paid training and ongoing development
• Take-home work truck
• Employee-owned culture: We offer a stock plan that connects your financial success directly to the company's growth
• Profit sharing

Why Accurate Door

At Accurate Door, Sales and Service Advisors are trusted to think critically, communicate professionally, and solve problems, not simply turn wrenches. The company invests in training, coaching, technology, and improved systems while creating meaningful upside for people who perform well and take ownership of their work. If you want a role where service, sales, and technical skill all matter, this is a strong long-term opportunity.

Accurate Door is an equal opportunity employer. We consider applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.