Gas Reimbursement Coordinator - DC

LOCATION: On-Site in the District of Columbia

SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.

ESSENTIAL FUNCTIONS:

• Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
• Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
• Manage same-day/next-day GR trips timely and appropriately
• Manages and reviews Public Transportation assigned trips
• Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
• Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
• Manages daily reporting and processing of Gas Reimbursement documents
• Manage daily PT pass distribution for all active vendors
• Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
• Act as liaison for escalated issues between members and the Claims and Finance dept.
• Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
• Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
• Assists with other duties as assigned

QUALIFICATIONS REQUIRED:

• 1-2 years of Customer Service experience in an inbound call center
• Computer literate with the ability to learn customer service software applications.
• Ability to type 40 wpm.
• Excellent written and verbal communication skills
• Ability to work independently or with a team

REQUIRED EDUCATION:

• High School diploma/GED