Gate Services Assistant (COR)

EXAMPLES OF ESSENTIAL DUTIES

• Screen customers to determine the proper classification of waste materials and recyclables according to established regulations and policies; provide directions for dumping locations by customer and/or waste type.
• Prohibit dumping of unacceptable waste and refer haulers to appropriate sites where possible; using platform scales, weigh vehicles in order to assess appropriate fees, and determine the tare weight of vehicles if necessary.
• Calculate and collect appropriate fees; assess and determine fees based on the classification of waste material and the weight or volume of each load; collect fees by cash, credit card or Department account transaction; issue receipts and record the amount and type of refuse for each transaction.
• Prepare daily reports of revenue and receipts; maintain scale and scale house in safe and operable condition at all times; may prepare and deliver daily bank deposits.
• Provide customer service; answer inquiries and provide general information to the public concerning operating hours, site locations and directions; explain landfill rules, safety protocols and dumping instructions.
• Troubleshoot computer equipment issues; relay problems to appropriate staff, and subsequently process customers manually.
• Open and close site daily and assist with traffic control; control traffic when area is congested; notify supervisor of stalled vehicles; ensure the site is clear of visitors at closing.
• Keep track of business supplies and inventory; submit requests for supplies as needed.
• May operate and perform checks on diesel generator.
• May exercise right to refuse entry to customers not conforming to regulations.

MINIMUM QUALIFICATIONS

OPTION I

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of customer service experience with primary responsibility for cash handling and interfacing with the public.

OPTION II

Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: Six months of performing clerical work directly related to landfill operations.

ALL OPTIONS

Knowledge of: Simple recordkeeping procedures and basic arithmetic.

Ability to: Read, understand, and apply regulations pertaining to the use and operation of County landfill sites; categorize objects consistently according to verbal descriptions; perform arithmetic computations quickly and accurately; keep accurate, complete records according to prescribed procedures; explain and enforce regulations, policies and procedures in a tactful and courteous manner; accept responsibility and work independently; communicate effectively with others in investigating complaints and resolving disputes regarding landfill site operation.

License/Certificate Requirement: Possession of a valid Class C California Drivers.