GC Retail Sales Manager Store 233

Guitar Center Stores Inc

Tukwila, WA

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JOB DETAILS

SALARY

$28.21–$42.31 Per Hour

JOB TYPE

Full-time, Employee

SKILLS

Auto Insurance, Coaching, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Driver's License, Follow Through, Housekeeping/Cleaning, Identify Issues, Leadership, Lift/Move 50 Pounds, Mentoring, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Music, Operations Management, Organizational Skills, Performance Management, Performance Reviews, Regulatory Compliance, Retail, Retail Management, Retail Sales, Sales, Sales Management, State Laws and Regulations, Team Player

LOCATION

Tukwila, WA

POSTED

30+ days ago

Pay Rate: $28.21/hr - $42.31/hr depending on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance.

The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Why Guitar Center? Here's just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leave-take time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision,401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first all the while fulfilling our mission.

As our Customer Service Manager, you will be responsible managing all sales and margin generating activities of our sales associates, ensuring that the sales floor is properly set and that the staff is properly engaged to provide a great customer experience, all while creating and nurturing our culture of integrity, inclusion, musical passion, and respect.

A few special characteristics that make our Customer Service Managers successful:

Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.
Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
Delegation: Able to delegate both routine and significant tasks and decisions. Assesses employees' readiness and ability and assigns tasks that are appropriate to their skill level. Follows up as needed and share both responsibility and accountability.
Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so. Interested in learning about the entire business.
Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.
Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.

As our Customer Service Manager, you will:

Achieving sales, margin, and EBITDA targets for the store
Create a great customer experience, including any customer service issues, ensuring the sales floor is clean, organized, and ready for the customers
Provide ongoing coaching and feedback to all associates, manage completion of and timeliness on all Guitar Center University activities including annual performance reviews
Assist the Operations team with large merchandising projects, including the execution of all in-store promotions
Take part in the interview process for all candidates that apply to the store. Onboard and train newly hired sales associates
Communicating and collaborate with the Store Manager and Operations Manager
Proper scheduling of the sales floor with appropriate staff levels
Acting manager in charge when necessary
Opening and closing of the store
Additional duties as assigned

Requirements:

3+ years of relevant work experience working in retail or in warehouse setting
Valid state driver's license and automotive insurance.
Intermediate proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
Must be able to work in a loud environment for 5-8 hours.
Must be able to work weekends, holiday, and evenings.
Must be able to lift up to 50 lbs.

Preferences:

Associates Degree
Understanding of retail systems and processes

Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

About the Company

Guitar Center Stores Inc

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