GCB5I2 (GCC)-Customer Support Specialist 2

LanceSoft Inc

Hialeah, FL

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Accounting, Accounts Receivable, Analysis Skills, Corrective Action, Customer Support/Service, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Establish Priorities, GNU C Compiler, Health Maintenance, Order Processing, Problem Solving Skills, Process Analysis, Purchase Orders, Quality Assurance, Requirements Management, Root Cause Analysis, Sales, Sales Pipeline, Warehousing

LOCATION

Hialeah, FL

POSTED

30+ days ago

Job Description: Position Responsibilities: Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in Cardex (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. Monitors / Expedites orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

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