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GCC Customer Service Representative – Intermediate

Iconma

Remote, TX(remote)

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JOB DETAILS
SALARY
$22.66–$25.66 Per Hour
SKILLS
Business Operations, Call Centers, Communication Skills, Customer Escalations, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Develop and Maintain Customers, English Language, Financial Policies, Financial Procedures, GNU C Compiler, Health Plan, Inside Sales, Logistics, Marketing, Operations Processes, Order/Customer Fulfillment, Presentation/Verbal Skills, Resolve Customer Issues, SAP, Sales, Sales/Support Engineering (SE), Supply Chain, Writing Skills
LOCATION
Remote, TX(remote)
POSTED
30+ days ago
Our client, a Energy Services company, is looking for a GCC Customer Service Representative – Intermediate for their Remote location.
 
Responsibilities:
  • Responsible to process and maintain customer request via emails and phone call in SAP CRM System
  • Responsible to create and maintain quotations/sales orders/service case in SAP CRM system
  • Responsible in managing customer escalation by working closely with internal stakeholders
  • Required to use existing procedures to problem solve customer escalation and follow up
  • Required to maintain excellent communication and positive manner in interaction with customers and internal stakeholders
  • Required to adhere to business, operation procedures and financial policy
 
Requirements:
  • One Stop Shop for customers for any type of Services requests.
  • Total Kit Management (TKM) Service Agreement Customers, On Demand Customers or Labor dispatch.
  • Face of Client for 24x7 call center support.
  • Responsible for resolving customer issue from beginning to end.
  • Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization.
  • Strong communication skill
  • Written and spoken (Ability to Use Positive Language)
  • Knowledge of product or service
  • Strong spoken and written english
  • Additional language skill - for multiple region support
  • SAP/CRM/ Supply chain process knowledge is a plus
  • Bachelor degree OR equivalent working experience
  • Master degree is a plus
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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