GDOT - Senior Dynatrace Engineer

Short Description:
Under limited supervision, coordinates, designs, implement and manage and maintain monitoring solutions for the organization including server and cloud services monitoring. Onboard/configure all applications into the Dynatrace monitoring tool for use.

Complete Description:
State Agency: Georgia Dept. of Transportation

Job Summary:

Under limited supervision, coordinates, designs, and secures computer databases to store, track, and maintain a large volume of critical business information. Serves as highest advanced-level subject matter expert, providing authoritative guidance for professional staff. May also serve in a lead role. Collaborate with cross-functional teams to automate monitoring, troubleshoot performance bottlenecks, and research for Root Cause Analysis (RCA) across hybrid, multi-cloud, and microservices architectures. This is for the INET Program.


- Monitoring &
Observability:


- Configure, maintain,
and optimize monitoring solutions using Dynatrace.

- Enable end-to-end
visibility across infrastructure, systems, and applications.

- Develop dashboards,
alerts, and health checks to ensure system health and reliability.

- Monitor service
performance and availability and set alert thresholds to minimize false
positives.


- Infrastructure Systems
Monitoring:


- Monitor Windows/Linux
servers, virtual environments, and cloud platforms (AWS, Azure, GCP).

- Support monitoring of
databases, middleware, and network components.

- Collaborate with
infrastructure and cloud teams to identify trends and capacity needs.

- Proactively identify
and resolve issues before they impact production.


- Application Monitoring:


- Use Dynatrace to
monitor application performance and transaction flows.

- Support synthetic
monitoring and real user monitoring.

- Work closely with
application teams to ensure comprehensive monitoring coverage.

- Assist in
troubleshooting performance issues at both the application and system
level.


- Incident Support:


- Participate in incident
response efforts related to performance and availability.

- Provide monitoring
insights during troubleshooting and root cause analysis.

- Identify and close
monitoring gaps.


- Continuous Improvement:


- Enhance monitoring
standards and documentation.

- Recommend improvements
to monitoring configurations and alert strategies.

- Support integration of
monitoring tools with IT Service Management (ITSM) platforms.




Requirements:



- Education: Bachelor's degree in information systems, Computer Science, or equivalent experience.

- Experience:


- 5+ years in systems
engineering, infrastructure support, or monitoring roles.

- 5+ years of hands-on
experience with Dynatrace or similar APM tools.


- Technical Skills:


- Knowledge of
Windows/Linux servers, virtualized environments (VMware), and cloud
platforms (AWS, Azure, GCP).

- Basic networking
understanding (DNS, TCP/IP, load balancing).

- Experience with
scripting or automation tools like PowerShell or Bash (preferred).

- Familiarity with
Kubernetes or container monitoring.

- Experience with ITIL
practices and regulated industries (e.g., healthcare, financial
services).


- Soft Skills:


- Strong troubleshooting
and analytical skills.

- Effective communication
and collaboration across teams.

- Detail-oriented with a
proactive mindset.