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Geek Squad Advanced Repair Technician

Best Buy

  • Mohegan Lake, New York
  • 16 days ago
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    Skills

    • Consumer Electronicsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Documentationunmatched
    • Hardware Repairunmatched
    • Identify Issuesunmatched
    • Maintenance Servicesunmatched
    • Technical Supportunmatched
    • Time Managementunmatched

    Description

    As a Geek Squad Advanced Repair Technician (Agent), you'll work at our local Best Buy store to provide technology support and repair customers' computers and other devices. You'll provide excellent customer experiences by listening to their needs and partnering with other Geek Squad Agents. You'll perform repairs by troubleshooting and following our procedures. If you're passionate about technology and ready to leverage your technical abilities to help customers get the most out of their tech, this might be the perfect role for you.

    What you'll do
    • Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
    • Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
    • Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
    • Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
    • Maintain knowledge, skillsets and certifications through training courses
    Basic qualifications
    • 6 months of experience diagnosing, troubleshooting or repairing technology products
    • Experience actively using and learning about consumer electronics
    • Ability to work a flexible schedule including holidays, nights and weekends
    Preferred qualifications
    • Strong ability to prioritize and multi-task in a fast-paced environment
    What's in it for you

    We're committed to helping our people thrive at work and at home. Best

    Numbers & Facts

    LocationMohegan Lake, New York
    IndustryRetail
    Company Size10,000 employees or more
    Year Founded1966
    Websitehttp://www.bestbuy-jobs.com/

    About Company

    Energetic teams. Fun atmosphere. Exciting opportunities.

    That’s what you’ll find at Best Buy. Care to join us?

    You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

    Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

    When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

    So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

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