Job Description
As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You'll work daily with retail stores, field support and external customers. You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.
What you'll do
What you'll do
- Deliver resolutions to customers in a timely and satisfactory manner
- Develop root cause analysis on every issue escalation to improve Geek Squad processes
- Work with business partners to resolve escalations within service level agreement time frames
- Communicate when product and service delays occur
- Create clear, concise and up-to-date documentation
- Collect insights and provides feedback to the relevant teams to help our people continuously improve
Basic qualifications
- 1 year of experience in services, retail or related fields
- Strong written and verbal communication skills
Preferred qualifications
- 2 years of experience in services, retail or related fields
What's in it for you
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
Numbers & Facts
| Location | Buffalo, New York |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Communication Skillsunmatched
- Continuous Improvementunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- On Site Supportunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Retailunmatched
- Root Cause Analysisunmatched
- Service Level Agreement (SLA)unmatched
- Time Managementunmatched
- Writing Skillsunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder