Geek Squad Customer Care Agent

Best Buy

Saint Cloud, Minnesota

JOB DETAILS
LOCATION
Saint Cloud, Minnesota
POSTED
30+ days ago

As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You'll work daily with retail stores, field support and external customers. You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.

What you'll do
  • Deliver resolutions to customers in a timely and satisfactory manner
  • Develop root cause analysis on every issue escalation to improve Geek Squad processes
  • Work with business partners to resolve escalations within service level agreement time frames
  • Communicate when product and service delays occur
  • Create clear, concise and up-to-date documentation
  • Collect insights and provides feedback to the relevant teams to help our people continuously improve
Basic qualifications
  • 1 year of experience in services, retail or related fields
  • Strong written and verbal communication skills
Preferred qualifications
  • 2 years of experience in services, retail or related fields
What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include: