Geek Squad Customer Care Agent

Best Buy

Saint Cloud, Minnesota

JOB DETAILS
LOCATION
Saint Cloud, Minnesota
POSTED
30+ days ago

As a Geek Squad Customer Care Agent, you'll resolve delivery and installation issues for our clients. These topics include product or property damage, system issues, product availability, rescheduling and status updates. You'll work daily with retail stores, field support and external customers. You'll need to demonstrate effective relationship-building skills, polished communication and a commitment to improving customer experiences.

What you'll do
  • Deliver resolutions to customers in a timely and satisfactory manner
  • Develop root cause analysis on every issue escalation to improve Geek Squad processes
  • Work with business partners to resolve escalations within service level agreement time frames
  • Communicate when product and service delays occur
  • Create clear, concise and up-to-date documentation
  • Collect insights and provides feedback to the relevant teams to help our people continuously improve
Basic qualifications
  • 1 year of experience in services, retail or related fields
  • Strong written and verbal communication skills
Preferred qualifications
  • 2 years of experience in services, retail or related fields
What's in it for you

We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
  • About the Company

    B

    Best Buy

    Energetic teams. Fun atmosphere. Exciting opportunities.

    That’s what you’ll find at Best Buy. Care to join us?

    You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

    Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

    When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

    So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

    COMPANY SIZE
    10,000 employees or more
    INDUSTRY
    Retail
    FOUNDED
    1966
    WEBSITE
    http://www.bestbuy-jobs.com/