Job Description
As a Geek Squad Senior Repair Technician (Agent), you'll lend your tech expertise and leadership ability to overseeing technology support at a Best Buy store. You'll train and coach agents in repairs and services in accordance with Geek Squad's high standards and serve as a role model for the team. Your efforts will result in world-class employee and customer experiences while driving exceptional business results. Internally, this role is known as a CIA Agent.
What you'll do
What you'll do
- Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up
- Communicate department goals and other important information to team members in a clear, accurate and timely manner
- Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
- Provide coaching to agents to develop their customer service and technology repair skills
- Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
Basic qualifications
- 1 year of experience in diagnosing and repairing PCs or consumer electronics
- 1 year of customer service experience
- 1 year of leadership experience, including coaching, training and recognition
Preferred qualifications
- Experience working with Windows operating systems
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address y
We're committed to helping our people thrive at work and at home. We offer generous benefits that address y
Numbers & Facts
| Location | Seattle, Washington |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Coachingunmatched
- Consumer Electronicsunmatched
- Customer Escalationsunmatched
- Customer Experienceunmatched
- Customer Support/Serviceunmatched
- Desktop Administrationunmatched
- Hardware Repairunmatched
- Leadershipunmatched
- Maintenance Servicesunmatched
- Microsoft Windows Operating Systemunmatched
- Resolve Customer Issuesunmatched
- Technical Supportunmatched
- Time Managementunmatched
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