Geek Street Technical Support 1

Job Overview:

Pay Range: $21.22hr - $26.22hr

Requirement/Must Have:

• Proficiency with the Windows operating system.
• Basic understanding of Windows troubleshooting.
• Android/iOS familiarity.
• Customer-oriented mindset.
• Ability to take clear notes to capture problems correctly.
• Ability to comfortably navigate a PC to perform basic troubleshooting.
• Strong verbal and written communication skills.
• Ability to work in a team and learn from others.
• Patience and a customer-focused attitude to help non-technical users.

Responsibilities:

• Providing first level triage and technical support to employees through tickets and in-person at the support desk.
• Analyzing technician workflows to identify areas of improvement and optimization.
• Identifying technician workflows which do not have supporting process documentation.
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing.
• Physical and Virtual asset stockroom maintenance.
• Supporting IT project goals.
• Helping to set up devices and accessories.
• Communicating status updates with internal clients.
• Ensuring that requests are being prioritized and closed in a timely manner.
• Working alongside a senior IT technician for escalations and guidance to advance knowledge of IT support.
• Learning and adhering to company policies and procedures regarding IT security and data privacy.
• Engaging in knowledge-sharing sessions and training to enhance technical skills.

Nice to Have:

• A general understanding of MacOS and Linux.
• PowerShell or command line (CLI) familiarity.
• CompTIA A+ certification.
• Familiarity with networking concepts (DNS, LAN, WAN).
• Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology.

Skills:

• Windows OS.
• Technical Support.
• Troubleshooting.
• Android.
• iOS.
• Documentation.
• Asset Management.
• Customer Service.

Qualification And Education:

• 0-2 years of experience.