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Geek Street Technical Support 2

Sunrise Systems Inc

AUSTIN, TX

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JOB DETAILS
SKILLS
Android, Command Line, Communication Skills, Computer Security, Customer Relations, DNS (Domain Name System), Documentation, Establish Priorities, Identify Issues, Information Technology & Information Systems, Local Area Network (LAN), Mac Operating System, Microsoft Windows System Administration, Mobile Devices, People Management, Presentation/Verbal Skills, Privacy Controls, Support Documentation, Team Player, Technical Support, Time Management, Wide Area Network (WAN), Windows PowerShell, Workflow Analysis, Writing Skills, iOS
LOCATION
AUSTIN, TX
POSTED
2 days ago
Geek Street Technical Support 2
Austin, TX
12 months
ONSITE: This is an on-site position, as this is a hands-on technical support role.

Description:
THE ROLE: Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU'LL BE DOING:
Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.Analyzing technician (peer) workflows to identify areas of improvement and optimization.
Identifying technician workflows which do not have supporting process documentation.
Assisting the IT team with system provisioning and device refresh/replacements.
Documentation writing
Physical and Virtual asset stockroom maintenance
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients
Ensuring that requests are being prioritized and closed in a timely manner
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
Learning and adhering to company policies and procedures regarding IT security and data privacy
Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:
Basic understanding of Windows troubleshooting
Android/iOS familiarity
Customer-oriented mindset
Ability to take clear notes to capture problems correctly
A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:
PowerShell or command line (CLI) familiarity
CompTIA A+ certification
Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:
Someone who can comfortably navigate a PC to perform basic troubleshooting
People who can patiently take the time to understand an issue in order to properly document it
Candidates who have an interest in technology and who work well in a customer-facing role
Good communication skills, both verbal and written, for assisting users and documenting issues
Ability to work in a team and learn from others
Patience and a customer-focused attitude to help non-technical users
2-4 years of experience requested

Contact: Vinay.c@sunrisesys.com

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

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