Our team is looking with an interest in technology and who works well in a customer facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
Providing first level triage and technical support to employees through tickets and in person.
Analysing technician (peer) workflows to identify areas of improvement and optimization.
Identifying technician workflows which do not have supporting documentation. Assisting the IT teams with system provisioning and device refresh/replacements.
Documentation writing.
Physical and virtual asset stockroom maintenances
Supporting IT project goals
Helping to set up devices or mobile accessories
Communicating status updates with internal clients Ensuring that the requests are being prioritised and closed in a timely manner.
Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
Learning and adhering to company policies and procedures regarding IT security and data privacy.
Engage in knowledge sharing sessions and training to enhance technical skills.
Preferred qualifications:
Basic understanding of Windows troubleshooting
Android OS familiarity
Customer oriented mindset
Ability to take clear notes to capture problems correctly.
A general understanding of MAC OS would be helpful but is not required.
What would set you apart: Powershell or Command Line (CLI) familiarity.
CompTIA A+ certification
Familiarity with networking concepts ( DNS, LAN, WAN)
Who we are looking for:
Someone who can comfortably navigate a PC to perform basic troubleshooting.
People who can patiently take the time to understand an issue in order to properly document it.
Candidates who have an interest in technology and who work well in a customer facing role.
Good communication skills, both verbal and written for assisting users and documenting issues.
Ability to work in a team and learn from other,
Patience and a customer focused attitude to help non-technical users.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. By applying, you acknowledge that AI-assisted tools may be used during hiring.