Geek Street Technical Support

The Role:
Our team is looking for a candidate with an interest in technology who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

Onsite:

• This is an on-site position, as this is a hands-on technical support role.

What You'll Be Doing:

• Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk.
• Analyzing technician (peer) workflows to identify areas of improvement and optimization.
• Identifying technician workflows which do not have supporting process documentation. Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals? Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledge-sharing sessions and training to enhance technical skills.

Preferred Qualifications:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity? Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required

What Would Set You Apart:

• PowerShell or command line (CLI) familiarity? CompTIA A+ certification
• Familiarity with networking concepts (DNS, LAN, WAN)

Who We're Looking For:

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customer-facing role
• Good communication skills, both verbal and written, for assisting users and documenting issues
• Ability to work in a team and learn from others? Patience and a customer-focused attitude to help non-technical users? 2-4 years of experience requested