Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions tour clients worldwide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. Global company that specializes in manufacturing semiconductor devices used in computer processing. The company alsproduces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.
Job Title: Geek Street Technical Support I
Work Location: San Jose, CA
Duration: 12 Months
Work Type: Temporary Assignment
Job Type: Onsite
Job Description:
THE ROLE:
Our team is looking for a candidate with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
WHAT YOU'LL BE DOING:
- Providing first level triage and technical support to employees through tickets and in-person at the Client support desk.
- Analyzing technician (peer) workflows to identify areas of improvement and optimization. Identifying technician workflows which do not have supporting process documentation.
- Assisting the IT team with system provisioning and device refresh/replacements.
- Documentation writing.
- Physical and Virtual asset stockroom maintenance.
- Supporting IT project goals.
- Helping to set up devices and accessories.
- Communicating status updates with internal clients.
- Ensuring that requests are being prioritized and closed in a timely manner.
- Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support.
- Learning and adhering to company policies and procedures regarding IT security and data privacy.
- Engage in knowledge-sharing sessions and training to enhance technical skills
PREFFERED QUALIFICATIONS:
- Proficiency with the Windows operating system.
- Basic understanding of Windows troubleshooting.
- Android/iOS familiarity.
- Customer-oriented mindset.
- Ability to take clear notes to capture problems correctly.
- A general understanding of MacOS and Linux would be helpful but is not required
WHAT WOULD SET YOU APART:
- PowerShell or command line (CLI) familiarity.
- CompTIA A+ certification.
- Familiarity with networking concepts (DNS, LAN, WAN)
WHO WE'RE LOOKING FOR:
- Someone who can comfortably navigate a PC to perform basic troubleshooting.
- People who can patiently take the time to understand an issue in order to properly document it.
- Candidates who have an interest in technology and who work well in a customer-facing role.
- Good communication skills, both verbal and written, for assisting users and documenting issues.
- Ability to work in a team and learn from others.
- Patience and a customer-focused attitude to help non-technical users.
- Relevant education or training in a technology-related field such as Management Information Systems, Business Technology Management, or Information Technology is helpful but not required
- 0-2 years of experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Numbers & Facts
| Location | SAN JOSE, CA |
| Industry | Computer/IT Services |
| Salary | $25.47 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Skills
- Androidunmatched
- Command Lineunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Computer Securityunmatched
- Consumer Electronicsunmatched
- Consumer Goods and Servicesunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DNS (Domain Name System)unmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- GPU (Graphics Processing Unit)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Linux Operating Systemunmatched
- Local Area Network (LAN)unmatched
- Mac Operating Systemunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Microprocessorunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows System Administrationunmatched
- Motherboardsunmatched
- People Managementunmatched
- Presentation/Verbal Skillsunmatched
- Privacy Controlsunmatched
- Semiconductor Manufacturingunmatched
- Semiconductorsunmatched
- Support Documentationunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Wide Area Network (WAN)unmatched
- Windows PowerShellunmatched
- Workflow Analysisunmatched
- Workforce Managementunmatched
- Writing Skillsunmatched
- iOSunmatched
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