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GEN AI Architect

Iconma

Durham, NC

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JOB DETAILS
SKILLS
Application Programming Interface (API), Artificial Intelligence (AI), Biotech and Pharmaceutical, Business Processes, Cloud Computing, Co-Payments, Cost Control, Customer Relationship Management (CRM), Data Lake, Debugging Skills, Health Plan, Information Technology Consulting, MCP - Microsoft Certified Professional, Microsoft Agent, Patient Care, Proof of Concept, Prototyping, Sales, Salesforce.com, Security Design, System Architecture, Territory Management
LOCATION
Durham, NC
POSTED
Today
Our Client, an IT Services and Consulting company, is looking for a GEN AI Architect for their Charlotte, NC/Durham, NC/Philadelphia, PA/Hybrid location.
 
Responsibilities:
  • This role will work closely with US Pharma – Tech team on future ready designs in the Field Insights to improve field force effectiveness & Patient Services in Market Access team for US Commercial pharma.
  • Agentic System Architecture: Design and implement stateful multi-agent workflows using frameworks like LangGraph, AutoGen, or CrewAI, defining roles, planning loops, and Agent Orchestration framework (e.g., C3, n8n).
  • Hands-on Prototyping: Build functional proof-of-concepts (PoCs) to validate agent reasoning, tool use (function calling), and RAG performance before moving to production.
  • Tool/API Integration: Connect agents to enterprise systems (VeevaCRM, Salesforce and Data Lake echo systems,.) through secure API connectors /A2A to allow agents to "take action," not just generate text.
  • Orchestration and Observability: Familiar and ready to experiments robust orchestration framework such as MSFT Agent 365 to ensure high-stakes decisions are safe. Implement tracing and monitoring (e.g., LangSmith, LangFuse) to debug agent behavior, audit decision paths, and optimize costs.
  • Governance & Security: Design secure agent interactions (MCP - Model Context Protocol), implement PII/PHI masking, and define guardrails to prevent agent `
 
Requirements:
  • Commercial Field Operations: Understanding of pharmaceutical field force business processes, including territory management, incentive compensation, and sales force effectiveness. Familiar in Vault CRM and Salesforce Cloud platforms for managing HCP engagements and "Next Best Action".
  • Patient Services & Support: Knowledge about Patient Services programs (Hub services), including benefits investigation, prior authorization support, and co-pay assistance is a plus
  • Years of Experience:15.00 Years of Experience
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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