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Gen AI Data Engineer

Iconma

Charlotte, NC

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JOB DETAILS
SALARY
$41.42–$46.42 Per Hour
SKILLS
Artificial Intelligence (AI), Continuous Improvement, Customer Experience, Customer Relations, Data Management, Database Design, Database Extract Transform and Load (ETL), English Language, Frequently Asked Questions (FAQ), Health Plan, Identify Issues, Information Retrieval, Information Technology Consulting, Modeling Languages, Natural Language Processing (NLP), Oracle, Performance Modeling, Production Systems, Python Programming/Scripting Language, Spanish Language, Use Cases, Voice Chat, Voice Response Systems
LOCATION
Charlotte, NC
POSTED
1 day ago
Our client, is a IT Services and Consulting company, is looking for a Gen AI Data Engineer for their Charlotte, NC location.
 
Responsibilities:
  • This role involves designing and developing prompt driven and RAG based AI solutions that enhance customer interactions across IVR channels. The ideal candidate will have hands on experience with large language models, vector databases, and conversational AI frameworks. As this position supports both English and Spanish customer experiences, the candidate must be a native Spanish speaker to ensure high quality prompt design, linguistic accuracy, and culturally aligned conversational flows.
 
Requirements:
  • Client is seeking an AI Engineer to support our IVR and Conversational AI platforms, with a strong focus on building LLM powered voice and chat experiences.
  • 10 Plus years.
  • 3+ years of experience in AI / ML development
  • Strong proficiency in Python
  • Hands-on experience with LLMs, including:
  • Prompt engineering
  • Model evaluation
  • Retrieval-Augmented Generation (RAG)
  • Experience working in enterprise or customer-facing systems is a plus
  • NLP experience related to conversational AI
  • Develop and maintain AI solutions for IVR and conversational platforms
  • Implement LLM-based workflows including prompt engineering, evaluation, and RAG
  • Build knowledge retrieval pipelines to support IVR use cases (FAQs, troubleshooting, account queries)
  • Collaborate with IVR, speech, and platform teams to integrate AI models into production systems
  • Evaluate model performance for accuracy, latency, and conversational quality
  • Assist in continuous improvement of AI-driven voice experiences
  • Python / ML: NumPy, Pandas, Scikit-learn
  • LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
  • Vector Databases: FAISS, Chroma, Pinecone, Qdrant
  • NLP (Good to Have): spaCy, NLTK, Sentence-Transformers
  • LLM Evaluation: TruLens, DeepEval, OpenAI Evals
  • Years of Experience:    8.00 Years of Experience
Skills:                                       
  • Category                                  Name        Required        Importance        
  • Oracle Data Management           ETL           Yes                 1                                       
 
Why Should You Apply?  
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.
 

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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