Administrative Skills, Background Investigation, Calendar Management, Consulting, Customer Relations, Customer Support/Service, Data Collection, Detail Oriented, Executive Assistant Skills , Federal Government, Government, High School Diploma, International Operations, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Product Family, Microsoft Visio, Microsoft Word, Needs Assessment, Performance Analysis, Problem Solving Skills, Professional Services, Public Administration, Records Management, Reporting Skills, Resolve Customer Issues, Schedule Development, Time Management, United States Citizen
General Clerk III
TeleSolv Consulting is seeking a detail-oriented General Clerk III enabling you to have a Tier 4 Public Trust Background investigation. This role will support the federal government and all applicants MUST be local to the Charlotte, NC area. To be considered for these positions, All candidates MUST be punctual for all scheduled interviews. Arriving on time helps ensure a smooth interview process and reflects professional readiness for the role. MUST dress in professional business casual attire. MUST have a reliable source of transportation. The ideal candidate will manage records, assist with applicant processing, and perform a variety of administrative tasks in a fast-paced environment.
Department: Federal Services
Employment Type: Full Time
Location: Charlotte, NC
Workplace type: Onsite
Compensation: $19.77 / hour
Responsibilities:
- May greet and check-in applicants.
- Verify identity of applicant and confirm that applicant has required documents to complete transactions. Contractor staff will determine customer needs, answer general inquiries and concerns, and ensure that the check-in process is performed in a timely manner to prevent a back-up of customers awaiting assistance.
- Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
- Notify the Government inspection staff of any information which could adversely affect a person's application for acceptance into the program.
- Check applicant-supplied information by accessing government databases.
- May need to escort applicants to designated locations
- Provide performance reports.
- Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
- Schedule interview appointments in the Trusted Traveler Programs Internal.
- Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
- Assist the public with membership card activation.
Minimum Requirements:
- U.S. Citizen.
- Willing to go through an intense background check.
- Active Tier 4 Public Trust, or the ability to obtain and maintain one.
- High school diploma or a General Equivalency Diploma (GED) from an accredited institution recognized by the U.S. Department of Education.
- Two (2) years of general administrative experience with customer interface.
- Two (2) years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).
- Two (2) years of related undergraduate study may substitute for experience.
About TeleSolv Consulting
Since its establishment in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks.
Join the TeleSolv Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan.
Our Hiring Process
Stage 1: Applied
Stage 2: TA Screen
Stage 3: Virtual/Video Interview
Stage 4: Job Offer
Stage 5: Government Background Check
Stage 6: Hired
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