General Manager 2 - Food

Role Overview

Sodexo Corporate Services | Federal Reserve Bank of Charlotte, NC

Sodexo Corporate Services is seeking a dynamic General Manager 2 to lead food service operations at the Federal Reserve Bank of Charlotte. This is a highly visible, on‑site leadership role within a professional, weekday‑only environment—ideal for an experienced food service leader who enjoys ownership, client partnership, and team development.

About the Operation

The Charlotte Federal Reserve location features a streamlined, high‑quality food program designed to serve employees and special events:

• One Café with 3 stations
• Breakfast and Lunch service only (Monday–Friday)
• Catering operations, including daily business catering and special events

Incentives

What You'll Do

As the #1 on‑site leader, you will have full responsibility for the success of the operation—overseeing people, performance, and the client experience.

Operational & Financial Leadership

• Lead day‑to‑day café and catering operations with a focus on quality, service, and efficiency
• Manage the budget, forecasting, and financial performance of the account
• Ensure compliance with Sodexo standards, food safety, and client expectations

Client Relationship Management

• Serve as the primary point of contact for the Federal Reserve Bank of Charlotte
• Build and maintain strong, trusted client relationships
• Proactively identify opportunities to enhance service, programs, and overall satisfaction

Team Leadership & Development

• Lead, coach, and develop a team of 1 salaried managers and 4 hourly employees
• Foster a positive, engaged, and accountable team culture
• Support talent development, performance management, and succession planning

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• Experience as a General Manager or senior food service leader in corporate dining, hospitality, or catering
• Strong skills in financial management, client relations, and people leadership
• Ability to operate independently while collaborating with regional leadership
• Professional presence and confidence in a high‑profile, corporate environment

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 years         Minimum Functional Experience  - 2 years