Alliance/Partner Management, Aviation Industry, Budgeting, Business Skills, Catering Services, Coaching, Communication Skills, Continuous Improvement, Cost Control, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Exceeded Sales Goal, Facilities Management, Financial Management, Financial Operations, Food Safety, Food Services, Forecasting, Healthcare, Leadership, Mentoring, Operational Support, Performance Management, Regulatory Compliance, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Revenue Growth, Safety Compliance, Talent Management, Team Player
At Sodexo, we believe every interaction is an opportunity to make a meaningful impact. As the General Manager 3 supporting retail food operations at Kaiser Permanente Santa Clara, you will lead a high-performing team dedicated to delivering an exceptional dining experience for patients, visitors, and healthcare staff. This role is responsible for overseeing all retail food venues, driving operational excellence, enhancing customer satisfaction, managing financial performance, and fostering a culture of safety, service, and innovation within a fast-paced healthcare environment.
SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson and Sodexo. This strategic alliance enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve. For almost 20 years, we have provided top-level food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges, universities and aviation lounges.
- Lead all retail food operations, ensuring exceptional service, quality, food safety, and compliance standards across cafés, coffee venues, and grab-and-go offerings.
- Drive financial success through budgeting, forecasting, labor management, cost controls, and revenue growth initiatives that meet or exceed business goals.
- Develop and inspire teams by recruiting, coaching, and mentoring managers and frontline employees while building an inclusive, engaged, and customer-focused culture.
- Partner with Kaiser Permanente stakeholders to enhance the dining experience, implement innovative retail programs, and ensure operational excellence aligned with client expectations.
What We Offer:
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- Proven leadership experience managing large-scale retail food operations, hospitality, healthcare, campus, or corporate dining environments with responsibility for financial and operational performance.
- Strong business acumen with demonstrated success in budgeting, labor management, food cost control, and driving revenue growth.
- Exceptional customer service focus with the ability to build relationships, respond to customer needs, and create memorable dining experiences.
- A results-oriented and collaborative leadership style with excellent communication skills, a passion for developing talent, and a commitment to continuous improvement and innovation.
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Bachelor's Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years