General Manager 4 - Environmental Services / Custodial

What You'll Do: 

Our client is looking for someone responsible for driving client and patient satisfaction scores; Provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; Lead teams and departmental projects and initiatives; Effectively manage the Unit Operating System; and/or support a diverse and inclusive workforce. Establishes safe work environment for clients/ customers/staff. Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes. Ensures compliance with consistency of application of all Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services. Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards. Develops, administers, and monitors Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments. Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions. Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Leadership. Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance.

What You Bring:

• Leadership experience developing and motivating a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system
• Experience as an expert in building and maintain strong customer / client relationships
• Strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
• Have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment
• Possess a Bachelor's degree or equivalent experience
• Have a minimum of 5 years of basic Management Experience
• Have a minimum of 5 years of basic Functional Experience
• Have exceptional client service mentality and executive presence
• Will be responsible for driving client and patient satisfaction scores
• while providing a clean and safe environment for patients, visitors and staff and works closely with the Infection Control Department
• Additionally, will partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership
• Can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management
• Have experience effectively managing projects within agreed upon timelines
• are proficient with computers and other technology
• Have experience with vendor and contract management, as well as union and contract negotiations and/or have strong financial acumen and budget management experience