Budgeting, Business Skills, Catering Services, Cost Control, Customer Experience, Customer Satisfaction, Dietary Management, Exceeded Sales Goal, Facilities Management, Federal Laws and Regulations, Financial Regulations, Food Delivery, Food Safety, Food Services, Healthcare, Leadership, Maintain Compliance, On Site Support, Operational Strategy, Performance Analysis, Performance Reviews, Performance Tuning/Optimization, Regulations, Regulatory Compliance, Retail, Revenue Management, Safety Standards, Safety/Work Safety, Sanitation, State Laws and Regulations, System Operations
General Manager 4 – Food
Location: Beth Israel Deaconess Medical Center (East Campus) | 185 Pilgrim Rd, Boston, MA
The General Manager 4 – Food is the senior onsite food services leader responsible for directing all aspects of a large, complex healthcare dining operation at Beth Israel Deaconess Medical Center. This role provides strategic and operational leadership to deliver exceptional patient, retail, and hospitality dining experiences while ensuring financial performance, regulatory compliance, and alignment with Sodexo standards and values.
The General Manager 4 is accountable for achieving operational excellence, meeting or exceeding financial targets, and creating a positive, inclusive workplace culture that supports high employee engagement and superior customer satisfaction. This position requires a hands-on, visible leader with strong business acumen, healthcare food service expertise, and the ability to manage complexity in a fast-paced, mission-driven environment.
- Provide overall leadership and direction for all food service operations, including patient dining, retail venues, catering, and hospitality services.
- Ensure consistent delivery of high‑quality food, service, and presentation that meets Sodexo standards and client expectations.
- Implement strategies to improve revenue, manage labor and food costs, and optimize operational performance.
- Ensure accurate use of Sodexo financial and food management systems, reporting, and controls.
- Ensure full compliance with all federal, state, and local regulations, including food safety, sanitation, and workplace safety standards.
- Maintain readiness for audits, surveys, and regulatory inspections.
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring:
- Proven success managing at least 5 managers, large teams, and multiple service lines.
- Extensive food service management experience, preferably in healthcare or complex, multi‑unit environments.
- Strong financial acumen with demonstrated budget responsibility
- Proficiency with Sodexo food management, reporting systems, and standard operational tools (or comparable systems).
- Strong HR experience with focus on compliance, performance evaluations, and disciplinary responsibility
- Preferred: Operations background or Certified Dietary Manager (CDM) or similar credential (where applicable).
Who We Are:
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements:
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years
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Sodexo
Worldwide Leader in Food and Facilities Management for Over 50 Years
Sodexo was founded in 1966 by Pierre Bellon in Marseilles France and is still majority family owned today. For over 50 years, we have partnered with some of the world’s biggest companies, backed by employees in countries across the globe.
Everything we do is about improving people’s daily lives. We believe healthy school meals make kids do better. That relaxed patients recover faster. And organizations with engaged employees perform better. With our unique wide range of integrated services, this is what our On-site, Benefits and Rewards and Personal Home services do every day.