General Manager

Santa Fe Cattle Company

General Manager Job Description/Expectations

Job Description:

• The GM consistently provides a quality product and guest service experience that delivers total customer satisfaction. He or she models and creates an environment in which the customer is always right; ensures a positive guest service experience.
• The GM must understand completely all policies, procedures, standards, specifications, guidelines and training programs along with executing the top 4 priorities. 
• The GM responds positively and quickly to customer concerns. He or she corrects potential problems before they affect guests.
• The GM hires high quality people who demonstrate and ensure consistent customer satisfaction.
• Ensures all employees are trained, motivated and empowered to deliver total guest satisfaction.
• Evaluates each employeeâ€s ability to maintain high levels of guest satisfaction.
• Maintains restaurant at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness
• Utilizes labor effectively to meet budgets while ensuring high quality of QSC.
• The GM must be able to reach, bend, stoop, and frequently lift up to 50 pounds and must have the stamina to work 50 to 60 hours per week.
• Work in a standing position for long periods of time up to 5 hours or more

Training and Development:

• The GM continuously improves the skills, knowledge and morale of all employees. he or she treats the employees with courtesy, honesty and respect
• The GM effectively utilizes all training programs from new employee orientation up to and including management training classes.
• The GM prepares qualified employees for promotion to the next position. He or she continually develops adequate numbers of shift leaders to meet the objective of the business plan.
• The GM evaluates each employeeâ€s performance based on clearly communicated standards and expectations. The GM holds the employees accountable for performance. The GM makes tough decisions regarding all performance related issues in the restaurant; confronts poor performance.
• The GM will conduct weekly manager meetings.

Effective Business Management:

• The GM maximizes financial performance and profit. Ensure store achieves objectives in sales, profitability, service, quality, appearance of facility and sanitation/cleanliness.
• The GM develops and executes the business plan (key elements include: fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
• Achieves results by planning, communicating, delegating and following up.
• Executes companywide marketing programs; initiates programs on time, correctly and with minimal direction.
• Identifies and develops local restaurant marketing strategies to maximize sales.

 Appropriate and Fair Business Practices:

• The GM ensures business and personnel practices are within the law and consistent with policies and procedures.
• The GM serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• Enforces all labor laws (federal, state and local).
• Follows procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).
• Upholds SFCC food safety, food handling and sanitation requirements, to ensure the health and safety of our customers and employees.
• Knowledgeable of restaurant policies regarding personnel and administer prompt fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

Job Requirements:

• Must be 21 years of age.
• Be able to communicate and understand the predominate language(s) of the restaurant's trading area.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-house operations and/or assistant management positions.
• Have 2 years kitchen experience from a scratch kitchen.
• Excellent leadership skills.
• Be able to work in a Real, Fresh, Fun environment!