General Manager Asst

Key Areas of Responsibility

1. Operational Leadership & Oversight

• Daily Operations: Oversee the day-to-day functions of all hotel departments, including Front Office, Housekeeping, Engineering, ensuring adherence to brand standards and SOPs.
• Quality Assurance: Conduct regular property inspections (A-team walks) to maintain optimal physical condition, cleanliness, and operational readiness.
• Problem Resolution: Serve as the final escalation point for guest and operational issues, resolving complex situations effectively and professionally.

2. Financial & Business Management

• Revenue Management: Work closely with the Sales and Revenue teams to optimize pricing strategies, occupancy rates, and average daily rate (ADR).
• Purchasing & Inventory: Oversee effective inventory control and departmental purchasing to minimize waste and ensure cost-effective operations.

3. Team Management & Development

• Employee Relations: Champion a positive, inclusive, and engaging work environment.
• Training & Mentoring: Identify training needs, facilitate departmental training, and directly mentor department heads (e.g., Front Office Manager, Executive Housekeeper) for career growth and performance improvement.
• Performance Management: Participate in the hiring, on-boarding, performance reviews, and disciplinary processes for management and staff.

4. Guest Experience & Brand Loyalty

• Service Culture: Lead by example to foster a genuine, service-focused culture that drives repeat business and positive reviews.
• Guest Feedback: Monitor and analyze guest feedback platforms (e.g., GSS, TripAdvisor, Medallia) and develop action plans for continuous service improvement.
• Community Relations: Act as a representative of the hotel in the local community and with key business partners as directed by the GM.

Success Metrics (How Performance is Measured)

• Guest Service Scores (GSS/NPS): Achievement of target scores for overall satisfaction and key service attributes.
• Associate Engagement: Positive results on employee satisfaction surveys (e.g., high response rates, positive engagement scores).
• Brand Audit Compliance: Achieving high scores on all internal and external brand/quality assurance inspections.

Work schedule

• 8 hour shift
• Weekend availability
• On call
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• 401(k)