General Manager - Bench

It all starts in our centers, where our dedicated team members combine state-of-the-art technology, exceptional eye care, and hometown Midwestern values to deliver high-quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients.

Enjoy on-the-job training and certification opportunities.

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a General Manager - Bench to lead our teams within the Green Bay, WI area.

Section 1: Job Summary

Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of team. Work in partnership with Optometrist to drive positive business results, patient care and customer service.

Section 2: Benefits and Incentives

Taking Care of our teams who take Care of our Patients

Competitive Wages, Incentives, Bonus 401K with Match Vacation Pay/Personal Day Volunteer Time Off Sick Pay

Health & Wellbeing Benefits

Voluntary/Cafeteria Offerings

Employee Assistance Program

On the Job Training & Certification

Teammate Recognition Program

DUTIES AND RESPONSIBILITIES

DRIVE BUSINESS

• Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
• Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
• Act with urgency to complete tasks and respond to patients and customers
• Drive optical initiatives through team by planning and scheduling appropriately
• Identify opportunities to grow business
• Develop business plans and follow up on actions to drive profitable sales

LEADERSHIP

• Hire, develop and train teammates
• Manage teammate performance
• Identify key-carriers and schedule appropriately to ensure all key-carrier responsibilities are being completed including opening/closing the store, cash office and alarm call response
• Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
• Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
• Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information

CUSTOMER SERVICE AND PATIENT CARE

• Provide and continuously model excellent customer service in all customer interactions
• Provide appropriate direction and feedback to the team related to customer service
• Dispense eyewear according to professional standards
• Perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

ABO/Shopko OCE Certification required within 12 months of hire/promotion

High School Graduate or equivalent

3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)

Optician experience desired

Proven ability to lead, coach and build relationships in a professional environment

Able to direct and motivate a diverse teammate network

Able to analyze and solve issues of varied scope: able to act decisively to implement solutions

Solid organizational and planning skills

Able to continuously monitor progress in relation to goal attainment

Able to analyze financial data, recognize opportunities for improvement and formulate plans to address

Able to multi-task and remain flexible in an ever-changing environment

Demonstrate commitment to provide great customer service

Solid computer knowledge to include Microsoft Office Suite of programs

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Able to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Able to grip and hold items

Good eye and hand coordination

Demonstrate physical agility (bending, twisting, reaching and pulling)

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.