Responsible for managing the day to day client service business including financial customer service and operational performance.
EDUCATION AND EXPERIENCE
Bachelors degree or equivalent experience of 5 or more years of management. Previous airline/airport experience required. Some supervisory/management experience necessary. Excellent written and verbal communication skills. Ability to work independently or as a team. Must be 18 years of age or older. Must have reliable telephone and transportation.
PHYSICAL AND MENTAL DEMANDS
Ability to treat all information as confidential. Possess the tact to deal with all levels of situations, client representatives, employees, and the public. Must be able to read, write, understand, and carry out instructions in English. Must be able to sit, stand, lift, and/or bend throughout the shift. Must be able to lift, carry, and/or hold up to 50 lbs. Must pass pre-employment and random drug tests. Must complete a criminal background check. Must meet necessary requirements to obtain a security sensitive identification badge. Travel may be required. Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
ESSENTIAL FUNCTIONS
Oversight of the stations Safety Management System (SMS) Develop and communicate the station safety plan Responsible for Service Level Agreements (SLAs) related to station operational performance Ensure implementation of the Safety Management System (SMS) Implement safety plan for station Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and/or preventative actions where necessary Actively participate in the Safety Management System (SMS) Must be familiar with all Federal Aviation Administration (FAA) regulations Train/retrain all personnel, airline/airport, and procedures, safety procedures, and company policies and procedures Act as liaison among local airport/airline managers, FAA representatives, and company Monitor the behavior and performance of all employees Counsel and report employees whose performance or behavior falls below company standards Responsible for all FAA and company required reports Remain constantly aware of the safety needs of airport locations Maintain good employee relations at Airport sites Handle employee problems in an efficient and effective manner Keep supervisor informed of needs and problems in assigned areas Maintain cleanliness of immediate work area and report maintenance needs Project a positive image and respond to inquiries from airlines staff and public in a courteous manner Utilize appropriate communications channels and maintain records, reports, and files as required Adhere to company policies and procedures and participate in achievement of company objectives Utilize company equipment, supplies, and resources in a conscientious cost-effective manner Perform quality assurance service audits as directed to conform to client specifications and/or procedures Ability to analyze and trend audit results Comply with all safety requirements, including only using equipment that you have been trained on, immediately reporting unsafe conditions and workplace injuries, wearing proper PPE, and attending required safety training Ensure your employees are following all safety requirements through conducting safety briefings and observations Oversight of their participation in required training that they are wearing proper PPE and that thorough accident investigations are conducted following an injury Ensure proper resources are utilized to provide PPE, safe equipment, and a safe working environment for G2 employees Perform other duties as requested.