Administrative Skills, Business Performance Management, Change Management, Coaching, Communication Skills, Cook Dishes, Dental Insurance, Detail Oriented, Employee Retention, Financial Services, Food Safety, High School Diploma, Hotel Management, Leadership, Lift/Move 50 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Organizational Skills, Performance Management, Presentation/Verbal Skills, Product Programs, Profit & Loss, Regulatory Compliance, Restaurant, Sanitation, ServSafe Certification, Team Lead/Manager, Vision Plan, Writing Skills
LOCATION
Brookline, MA
POSTED
4 days ago
The General Manager (GM) is the face of Tatte within our communities and to our guests. General Managers are responsible for all facets of café operations, dedicated to delivering a warm, authentic, and inspiring environment for both guests and team members, while driving operational excellence and overall café performance.
Our General Managers work side by side with the Front of House team and in partnership with the Cafe Head Chef and Back of House team to uphold Tatte’s standards across hospitality, quality, service, and financial performance.
We are looking for leaders who are passionate about hospitality, thrive in fast paced environments, and have the ability to inspire, develop, and lead strong teams while maintaining operational excellence.
KEY RESPONSIBILITIES
We expect our General Managers to:
Lead with warmth, authenticity, and professionalism
Deliver exceptional guest experiences while upholding Tatte’s hospitality standards
Develop, coach, and inspire managers and hourly team members
Lead teams through accountability, performance management, and operational excellence
Maintain high standards for cleanliness, organization, food safety, and visual presentation
Live Tatte’s core values and help support our mission
Have flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays
Summary of Responsibilities
Demonstrate complete ownership of the business, including full responsibility for café operations and P&L performance
Model authentic and engaging hospitality while creating a welcoming café environment
Ensure the café is appropriately staffed with team members who embody Tatte’s values
Identify, develop, and retain strong talent across all levels of the café
Lead performance management conversations and provide ongoing coaching and development
Maintain and uphold all Tatte brand and visual standards
Drive operational execution through strong leadership and accountability
Ensure food safety, sanitation, and operational compliance standards are consistently met
Lead café level communication and change management initiatives related to new products, service standards, and operational updates
Manage food, labor, and controllable costs within company expectations
Oversee all café administrative responsibilities
Other related assignments as necessary
ESSENTIAL FUNCTIONS / WORKING CONDITIONS
Ability to work a flexible schedule based on business needs, including days, evenings, weekends, holidays, and emergencies as needed
Ability to work 10+ hour shifts and stand, sit, squat, or walk for extended periods of time
Ability to walk up and down stairs and read operational materials
Ability to grasp, reach overhead, push, lift, and carry up to 50 pounds
QUALIFICATIONS & EXPERIENCE
Minimum 2 years of experience working as a General Manager, preferably in a high volume, full service, or polished fast casual restaurant environment
Ability to work well under pressure in a fast paced and constantly evolving environment
Excellent verbal and written communication skills
Highly organized with strong attention to detail
High integrity and professionalism
High school diploma or equivalent required
Preferred Skills
Hospitality degree in Hospitality Management, Hotel Management, or Restaurant Management preferred
Proficiency in Microsoft Office including Word, Excel, and Outlook
Previous experience with UltiPro, Toast POS, CrunchTime, and TeamworX preferred
ServSafe, Allergen, and ChokeSaver certifications preferred
OUR BENEFITS & PERKS
Competitive Pay: Typically $77,000–$108,000 annually, depending on experience
Quarterly bonus program
Parking benefit when applicable
Paid vacation and sick time
401(k) with company match
Free employee assistance program services
Flexible schedules with no late nights
Health, dental, and vision insurance
Free meals and drinks
Exciting potential for growth
Please note that we hire managers for the greater Boston market, and while we strive to place them in cafés that are convenient to them, placement at specific cafés is not guaranteed.
Learn more about us at tattebakery.com
Join us on our journey to create something special!