General Manager

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S., serving millions of passenger journeys a year. The companys 5,500 team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable, and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients, and career opportunities.

Job Description

The General Manager will report to the COO and is responsible for managing and developing team members and formulating and executing account strategy. Additionally, this role will require a thoughtful leader and confident decision maker with the ability to measure and monitor performance.

Duties and Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Be the main point of contact for our client and attend meetings and conference calls as needed.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire, interview, road test, etc., train, and develop new drivers.
• Ensure compliance with all company policies.
• Report and follow up on any maintenance issues with vendor.
• Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate, and submitted per established procedures.
• Reinforce safety awareness in a manner that promotes cooperation and improved morale.
• Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Attend weekly client meetings, listen to feedback from client and their employees, and react accordingly.
• Additional duties and responsibilities may apply.

Skills Required and Physical Demands

• Excellent organization and time management/multi-tasking skills; comfortable in an ambiguous and fast-paced environment operating at both strategic and tactical levels.
• Excellent written and oral communication and interpersonal skills.
• Working knowledge of Google Workspace and Microsoft Office.
• Ability to work independently and as part of a team.
• Additional skills and physical demands may apply.

Education and Qualifications

Hard Requirements

• 5 years experience in Operations Management.

Preferred Requirements

• Licensed Class B driver (Passenger and Air brakes endorsement).
• Bachelors degree or equivalent.
• Work experience in public or private alternative transportation demand management (TDM).

We Offer

• Physical Health: Exceptional Medical, Dental, Vision, and Life Insurance benefits.
• Financial Health: Competitive compensation packages, 401k with 4% employer match, Financial Wellness Tool, and Commuter Benefits.
• Emotional Health: Employee Assistance Program (EAP).
• Personal Development: Unlimited PTO, Paid holidays, Pet & Legal Insurance, On-the-job training and skills development, and Internal transfer opportunities for career growth.

Benefits vary by position and location.

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain, and develop the best talent available.