General Manager

Funbox Bowie MD

Bowie, MD

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JOB DETAILS

SALARY

$40,000–$50,000 Per Year

SKILLS

Budgeting, Campaigns, Coaching, Communication Skills, Cost Control, Documentation, Emergency Response, Establish Priorities, Expense Management, Fitness, Inventory Management, Leadership, Lift/Move 20 Pounds, Maintain Compliance, Marketing, Microsoft Office, OSHA, Onboarding, Operations, Organizational Skills, Performance Management, Performance Metrics, Point of Sale (POS) Systems, Problem Solving Skills, Profit & Loss, Profit & Loss Forecasting, Profit & Loss Management, Regulatory Compliance, Retail, Revenue Growth, Revenue Management, Safety Compliance, Safety Process, Safety Training, Sales, Sales Management, Staff Training, Team Lead/Manager

LOCATION

Bowie, MD

POSTED

19 days ago

ABOUT FUNBOX

FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.

ABOUT THE ROLE

As a General Manager (GM), you are the business leader of the park — responsible for driving revenue, optimizing operations, creating a strong team culture, and ensuring our mission is delivered to thousands of guests each month. You’ll lead by example, manage department leaders, and bring strategic discipline to every part of the operation — from birthday party satisfaction to team accountability and long-term growth.

This is a role for a proven operator who thrives in a fast-paced, customer-first environment and understands how to coach a team, manage a P&L, and cultivate a brand that families love.

RESPONSIBILITIES

Team Leadership & Guest Experience

Lead a team of 20–50 employees, including Assistant Managers, Leads, and Coordinators
Create a high-performance culture through recognition, accountability, and coaching
Act as the highest-level Manager on Duty (MOD)
Oversee hiring, onboarding, scheduling, evaluations, promotions, and performance management
Model FUNBOX brand values by delivering an exceptional guest experience at every touchpoint
Proactively resolve guest issues and follow up with thorough documentation

Operations, Revenue & Expense Management

Own park Profit & Loss (P&L), cost controls, labor budgeting, and operational efficiency
Drive revenue across ticket sales, birthday parties, merchandise, and events
Monitor KPIs and train staff to understand their role in achieving performance targets
Collaborate with marketing to execute local campaigns and community outreach
Ensure cleanliness, inventory accuracy, and vendor coordination across departments

Safety, Compliance & Facility Oversight

Oversee all safety training, emergency response readiness, and compliance protocols
Ensure OSHA and internal safety procedures are followed daily
Manage maintenance requests, equipment checks, and cleanliness standards
Close attractions or adjust staffing when needed for safety
Complete and review daily reports on operations, incidents, and team status

QUALIFICATIONS
3+ years of general management experience in high-volume environments (family entertainment, retail, fitness, hospitality, or events preferred)
2+ years of experience managing sales targets and team KPIs
Strong understanding of P&L management, forecasting, and inventory control
Excellent communication and leadership skills with a hands-on, team-first approach
Proficient in Microsoft Office, POS systems, and reporting tools
Must be available to work evenings, weekends, and holidays as needed
Ability to stand and walk for extended periods and lift up to 20 lbs
Passion for working with kids and families in a fast-paced, energetic setting

PERFORMANCE METRICS
Revenue growth and budget adherence
Guest satisfaction (OSAT) and review scores
Birthday party and event success
Labor and operational efficiency
Staff retention, development, and culture
Safety, cleanliness, and compliance audit scores

COMPENSATION & BENEFITS
$40,000–$50,000/year base salary
Bonus opportunities tied to revenue and performance
Paid time off (up to 2 weeks/year)
Flexible schedule and training support
Opportunities for advancement into multi-unit roles

About the Company

Funbox Bowie MD

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